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Chief Operating Officer

2 months ago

Roodepoort, Gauteng, South Africa Network International Full time
About the Role

This is a senior management position responsible for overseeing the daily operations of the bank in Mozambique. The ideal candidate will have a strong background in operations management and leadership.

Key Responsibilities
  • Operational Management
    • Oversee IT, HR, regulatory compliance, customer service, and other departments.
    • Design and implement business strategies, plans, and procedures.
    • Set comprehensive goals for performance and growth.
    • Establish policies that promote company culture and vision.
  • Leadership and Team Development
    • Lead employees to encourage maximum performance and dedication.
    • Evaluate performance by analyzing and interpreting data and metrics.
    • Manage relationships with partners and vendors.
  • Financial Oversight
    • Assist the CEO in fundraising ventures.
    • Participate in expansion activities, including investments, acquisitions, and corporate alliances.
    • Manage the operational budget and perform regular financial analysis to maintain cost-efficiency.
  • Compliance and Risk Management
    • Ensure all operations adhere to laws, guidelines, and standards.
    • Develop and implement risk management strategies.
    • Oversee regulatory reporting and frequently liaise with regulatory bodies.
  • Customer Focus
    • Enhance customer satisfaction through the improvement of service delivery.
    • Develop strategies to expand the customer base and increase customer engagement.
  • Strategic Planning
    • Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs.
    • Translate strategy into actionable goals for performance and growth.
    Requirements
    • Masters degree in Business Administration, Finance, or a related field.
    • Professional certifications, such as CFA or CPA, are an added advantage.
    • Minimum of 10 years of experience in the banking industry, with at least 5 years in a senior management role.
    • Proven experience as COO or in other managerial positions.
    • Experience in developing profitable strategies and implementing vision.
    • Familiarity with diverse business functions, such as marketing, PR, sales, etc.
    • In-depth knowledge of corporate governance and general management best practices.
    Skills
    • Strong understanding of corporate finance and performance management principles.
    • Familiarity with Tanzanian banking regulations and compliance.
    • Excellent interpersonal and public speaking skills.
    • Aptitude in decision-making and problem-solving.
    • Strong leadership and organizational abilities.
    • Effective communication and people skills.
    Personal Attributes
    • Strategic thinker with an eye for detail.
    • High level of integrity and dependability with a strong sense of urgency and results-orientation.
    • Innovative and forward-thinking, with a passion for digital transformation.
    Working Conditions

This is a full-time position based in Africa, with occasional travel to branch locations and regulatory meetings.