Inbound Process Improvement Manager

6 days ago


Cape Town, Western Cape, South Africa MBA-Exchange Full time
About the Role

We are seeking a highly skilled Inbound Process Improvement Manager to join our Inbound team in Cape Town. The ideal candidate will have a strong background in reporting, data analysis, and experience using tools such as Google Dataform, Looker, Database Design, and GBQ.

The successful candidate will be responsible for investigating system performance, providing solutions, and querying and reporting on data stored in GBQ. They will also conduct data analysis using SQL to derive actionable insights and implement and improve operational processes.

Responsibilities include:

  1. Supporting the Inbound Team with daily operational system issues and troubleshooting;
  2. Investigating system performance and providing solutions;
  3. Querying and reporting on data stored in GBQ;
  4. Conducting data analysis using SQL to derive actionable insights;
  5. Implementing and improving operational processes;
  6. Logging and tracking technical issues and tickets through Jira;

Required Attributes and Skills:

  • Strong analytical skills with a focus on process improvement and structured thinking;
  • Experience in SQL and the ability to analyze and interpret data (database design knowledge);
  • Familiarity with Google Dataform, Looker, and Looker Studio reporting platforms;
  • Strong prioritization and time management skills;
  • 3+ years of experience in process improvement, system analysis, logistics, or a related field;
  • Bachelor's degree in a relevant field required;
  • Experience with Google Dataform, GBQ, Looker, SQL is essential;


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