Front Desk Supervisor

4 weeks ago


Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners. We believe that a world-class employee experience and company culture are essential to enabling our people to deliver these exceptional experiences.

About the Role:

We're seeking a highly motivated and service-minded individual to join our Front Office team as a Front Desk Supervisor. As a key member of our team, you'll be responsible for ensuring seamless guest experiences, from check-in to check-out. You'll work closely with our Front Office team to deliver exceptional service, resolve guest issues, and maintain a high level of customer satisfaction.

What You'll Do:

  • Provide exceptional guest service, responding to guest requests and resolving issues in a timely and professional manner.
  • Work closely with the Front Office team to ensure seamless guest experiences, from check-in to check-out.
  • Monitor and maintain a high level of customer satisfaction, responding to guest feedback and concerns.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

As a member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a world-class brand and team.

Requirements:

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

How to Apply:

If you're passionate about delivering exceptional guest experiences and have a strong desire to join a world-class team, please submit your application. We look forward to hearing from you



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