Technical Operations Manager

2 weeks ago


Centurion, Gauteng, South Africa Bidvest Facilities Management Full time

Bidvest Facilities Management is seeking an experienced Technical Operations Manager to join their team in Gauteng, Centurion. This role will involve overseeing the day-to-day operations of the Technical Dispatch NOC and ensuring seamless communication with the field team.

Job Summary:

  • Manage the Technical Dispatch NOC, ensuring all tasks are completed efficiently and effectively
  • Facilitate shift handovers with TDs and GDs, ensuring a smooth transition of responsibilities
  • Monitor incoming queues, ensuring timely attendance to mails and calls
  • Responsible for incident management within the dispatch NOC
  • Analyze site topology to advise teams on core sites that will create priority impact
  • Manage sites that fail immediately, reporting incidents that impact ability to manage R1/R2 timeously
  • Remote resolve transmission faults where feasible and escalate to Transmission Specialists

Key Responsibilities:

  • Ensure all dispatch agents are logged into HiPath for the duration of their shift
  • Report weekly/monthly on performance and utilization
  • Maintain an up-to-date generator deployment report during shifts
  • Perform monthly sample audits to ensure process adherence
  • Drive VTTR with dispatch agents and operational teams to achieve 95% SLA
  • Proactively interact with operational management to understand areas of improvement and enhance customer satisfaction

Requirements:

  • Bachelor's degree in Information Technology or Electrical Engineering or related diploma
  • National Certificates N4-N6
  • Minimum 3-4 years' experience in the Telecommunications industry
  • Minimum 2 years' experience in management
  • Knowledge and understanding of systems integration (U2020/IoT Commander/Nokia SAM/Huawei/GERM/Galooli)
  • Ability to work in high-pressure environments
  • Exceptional communication and reporting skills
  • Solid working knowledge in NOC/SOC environments
  • Outstanding leadership skills and delegation abilities

Salary Estimate: Based on the job requirements and location, the estimated salary range for this position is R700,000 - R900,000 per annum, depending on qualifications and experience.

About Us: Bidvest Facilities Management is a leading provider of integrated facilities management services, delivering customized solutions to clients across various industries.



  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Job Title: Senior Technical Operations ManagerJob Description:Emporium Human Capital seeks a seasoned Technical Operations Manager to lead our technical services team.Key Responsibilities:Management of Technical ServicesManagement of Training AcademyManagement of Internal Technical SystemsSecurity Product KnowledgeDesign of Security Solutions10 to 15 years...


  • Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Summary: We are seeking an experienced Technical Operations Manager to oversee the operational management of our data center and network infrastructure, technology, IT Security, end-user computing, and Service Desk. The ideal candidate will have a strong background in IT operations, infrastructure management, and cyber security.About the Role: As a Data...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    OverviewElevate your career as a Senior Technical Operations Manager at Emporium Human Capital, where you will oversee the technical department, training academy, and product knowledge solutions.


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital seeks a seasoned Technical Operations Manager to lead our Electronic Security Products team.As a key member of our management team, you will be responsible for designing and implementing security solutions, managing technical services, and overseeing the training academy.Requirements:Bachelor's degree in Electronic Engineering or...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Job Requirements:Emporium Human Capital seeks a qualified Technical Operations Manager with experience in Electronic Security Products in a Management role.Key responsibilities include designing Security Solutions, managing Security Product Knowledge, and overseeing Technical Services and Training Academy.Requirements:Bachelor's Degree or Equivalent in...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital seeks a seasoned Technical Operations Manager to lead our technology team. The ideal candidate will have experience in Electronic Security Products and a strong background in management.Key Responsibilities:Design and implement security solutions for CCTV, access control, and other systemsManage a team of technical services...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Job Title: Technical Operations ManagerLocation: CenturionSalary Range: R 30 000.00 to R 35 000.00 per Month Job Summary:This is an exciting opportunity for a seasoned Technical Operations Manager to join our team at Emporium Human Capital. As a key member of our operations team, you will be responsible for managing technical services, training academy, and...


  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Job Title : Technical Operations SpecialistWe are seeking a skilled and experienced Technical Operations Specialist to join our team at Momentum Metropolitan Holdings Limited.About the Role:This is an exciting opportunity for a motivated individual to provide on-going support on applicable systems and processes, manage associated errors and exceptions, and...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital is seeking a highly skilled Technical Operations Manager to join their team in Centurion.The successful candidate will be responsible for managing technical services, designing security solutions, and leading the training academy. They will also have experience in electronic security products and business management.Key...


  • Centurion, Gauteng, South Africa Capital Recruit Full time

    We are seeking a highly skilled and experienced Technical Support Manager to lead our ISP technical support team. As the Technical Support Manager, you will oversee day-to-day operations, ensure exceptional customer service, resolve escalated technical issues, and implement strategies to optimize support processes and procedures.Key Responsibilities:Team...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Technical Service Manager (POS27177) at Centurion with a salary range of R 45 000 to R 60 000 per annum. Key responsibilities include managing the technical department, training academy, and ensuring the correct level of product knowledge and solutions.Key requirements for the role include a B Degree or equivalent in electronic engineering or computer...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital is seeking a seasoned professional to fill the role of Technical Service Operations Director.Salary: R 30,000.00 - R 35,000.00 per MonthAbout the Role:The successful candidate will be responsible for managing technical services, overseeing the training academy, and maintaining internal technical systems.Key Responsibilities:Management...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    **Technical Service Manager Opportunity at Emporium Human Capital**Centurion-based position offering a competitive salary range of R 45 000 to R 60 000.**Job Purpose:**Manage the technical department, training academy, and ensure the correct level of product knowledge and solutions at Emporium Human Capital, reporting directly to the MD and...


  • Centurion, Gauteng, South Africa Staff Solutions Recruitment Full time

    About the RoleWe are seeking a highly skilled Automotive Technical Operations Specialist to join our team at Staff Solutions Recruitment. As an expert in technical services, you will be responsible for providing on-site technical assessments and escalated vehicle repairs.Key ResponsibilitiesTechnical Assessments: Travel to local dealers and Sub-Saharan...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital seeks a seasoned Technical Operations Manager to lead their Electronic Security Products team.Salary: R 30,000.00 to R 35,000.00 per month (negotiable).Job DescriptionThe successful candidate will have experience in managing technical services, training academies, and internal systems.Bachelor's degree or equivalent in Electronic...


  • Centurion, Gauteng, South Africa Telebest Full time

    About the Role:We are seeking a Key Technical Operations Director to lead our infrastructure maintenance team at Telebest, based in Centurion.Responsibilities:Demonstrate and instil effective adherence to processes on infrastructure maintenance.Manage staff and arising conflict.Assist in the management of technical projects and provide technical...


  • Centurion, Gauteng, South Africa Fusion Personnel Full time

    About Fusion PersonnelFusion Personnel is a leading staffing agency specializing in the recruitment of skilled professionals for various industries, including renewable energy.Job Title: Technical Project Manager - Renewable Energy OperationsEstimated Salary: $120,000 per yearThis position is responsible for overseeing the operations and maintenance of...


  • Centurion, Gauteng, South Africa Emporium Human Capital Full time

    Emporium Human Capital is seeking a skilled Technical Service Manager to oversee our IT operations.The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and the capacity to lead a team.Key Responsibilities:Analyzing existing IT systems to identify areas for improvement.Developing and implementing effective...


  • Centurion, Gauteng, South Africa Placement Point Full time

    Placement Point is seeking a highly skilled Technical Support Specialist to join our Infrastructure Operations team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving complex technical issues related to VSAT, Fibre, LTE, and Wireless technologies.About the RoleWe are looking for an...


  • Centurion, Gauteng, South Africa Stonebridge HR Solutions Full time

    Job Title: Maintenance and Operations ManagerWe are seeking a skilled and experienced Maintenance and Operations Manager to join our team at Stonebridge HR Solutions. This is an excellent opportunity for a motivated individual to take on a leadership role in ensuring the smooth operation of our manufacturing plant.About the Role:This is a key position that...