Animal Health Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa HR Supreme Full time
About HR Supreme

At HR Supreme, we are committed to providing top-notch veterinary care to pets around the clock. Our passionate team is dedicated to excellence in animal care, supported by state-of-the-art facilities and compassionate staff.

Job Summary

We are seeking a highly skilled and experienced Veterinary Hospital Supervisor to join our team. As a key member of our team, you will be responsible for ensuring the smooth functioning of our facility and providing exceptional care to our patients.

Key Responsibilities
  1. Leadership and Team Management:
    1. Lead and motivate a diverse team of support personnel and cleaning staff.
    2. Foster a positive work environment that promotes collaboration, growth, and morale.
    3. Conduct regular training sessions to optimize team efficiency and effectiveness.
  2. Operational Oversight:
    1. Manage all aspects of hospital operations in collaboration with the hospital nurse.
    2. Ensure compliance with regulatory requirements, safety protocols, and industry standards.
    3. Implement and streamline operational procedures to enhance efficiency and productivity.
  3. Client Relations and Customer Service:
    1. Oversee client relations to ensure exceptional customer service and client satisfaction.
    2. Address client concerns and inquiries promptly, maintaining a professional and empathetic approach.
    3. Develop and maintain strong relationships with clients, fostering trust and loyalty.
  4. Quality Assurance and Continuous Improvement:
    1. Uphold quality standards in patient care, and treatment protocols.
    2. Implement quality assurance measures and performance metrics to evaluate and improve hospital services.
    3. Stay abreast of industry trends, advancements, and best practices to drive continuous improvement.
Requirements
  • $80,000 - $100,000 per annum.
  • Diploma in Animal Health or a Senior Certificate with Maths and Science as subjects.
  • Prior experience in veterinary practice management or healthcare administration.
  • Strong leadership skills with the ability to inspire and motivate teams.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Proficiency in financial management and budgeting.
  • Knowledge of veterinary medical terminology and procedures is a plus.
  • Ability to stay calm under pressure.


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