Insurance Product Support Specialist

16 hours ago


Pretoria, Gauteng, South Africa Smollan Activation Full time

About Smollan Activation

We are a dynamic team at Smollan Activation, where we believe in making insurance simple, accessible, and fun.

Job Summary: As an Insurance Product Support Specialist, you will be the voice of our company, handling inbound and outbound calls with flair, providing top-notch support to our valued customers.

Key Responsibilities:

  1. Customer Communication: Handle customer inquiries and issues related to insurance products and services, ensuring a smooth and satisfying experience.
  2. Problem-Solving: Address customer concerns and resolve issues efficiently, escalating complex cases when necessary.
  3. Team Collaboration: Work closely with colleagues to improve processes and enhance customer satisfaction.
  4. Adaptability: Be willing to work flexible shifts, including evening and weekend hours, to ensure 24/7 customer support.

Requirements:

  1. Educational Background: A minimum HSE holder / Matric or any relevant qualification is required.
  2. Experience: Previous experience in BPO, customer service, and handling inbound and outbound calls is essential.
  3. Insurance Knowledge: A background in insurance is preferred but not necessary. We provide comprehensive training to ensure you have the skills needed to excel in this role.
  4. Language Skills: Fluency in French is required, along with excellent spoken and written English.
  5. Availability: Willingness to work flexible shifts, including evening and weekend hours.


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