Insurance Support Specialist
4 days ago
About Us:
Smollan Activation is a leading provider of activation and insurance services. We are passionate about making insurance simple, accessible, and fun.
What You'll Do:
- Be the Voice of Our Company: Deliver exceptional customer support through inbound and outbound calls, ensuring top-notch service to our valued customers.
- Multilingual Magic: Utilize your excellent spoken and written French and English skills to assist customers from diverse backgrounds, fostering a sense of community and understanding.
- Problem-Solving Pro: Address customer inquiries and issues related to insurance products and services, providing timely and effective solutions that meet their needs.
- Team Player: Collaborate with colleagues to improve processes and enhance customer satisfaction, driving business success and growth.
- Flexible Shifts: Work CET hours with flexible shifts to ensure we're always there for our customers, providing 24/7 support when needed.
What We're Looking For:
- Educational Background: A minimum HSE holder / Matric or any relevant qualification is required.
- Experience: Previous experience in BPO, customer service, and handling inbound and outbound calls is essential.
- Insurance Savvy: A background in insurance is preferred but not mandatory, as we provide comprehensive training to our team members.
- Communication Skills: Fluency in French is crucial, along with excellent spoken and written English skills to effectively communicate with our customers.
- Availability: Willingness to work CET hours with flexible shifts is required.
Why Join Us?
- Growth Opportunities: We believe in nurturing talent and providing opportunities for career advancement, helping our employees grow professionally and personally.
- Supportive Environment: Work in a friendly and supportive team that values your contributions, fostering a positive and inclusive work culture.
- Exciting Challenges: Every day brings new challenges and opportunities to learn and grow, ensuring you'll never be bored with the variety of tasks and responsibilities.
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