Mechanical Product Support
7 days ago
The Mechanical Product Support role at We Buy Cars: The Car Supermarket requires a highly skilled individual to provide technical support to customers over the phone. Your strong mechanical knowledge and excellent communication skills will enable you to troubleshoot complex technical issues and provide timely resolutions.
Key Responsibilities:
- Respond to customer inquiries and provide technical support
- Analyze customer concerns and provide timely resolutions
- Escalate complex technical issues to the appropriate team or department
- Document customer interactions and technical solutions in the system
- Stay up-to-date on technical products and services to offer accurate information to customers
- Collaborate with team members to share knowledge and improve overall customer experience
Requirements:
- High school diploma or equivalent education
- Minimum 2 years of experience in a technical support role
- Strong mechanical knowledge and technical expertise
- Excellent verbal and written communication skills
- A customer-centric approach and a passion for delivering outstanding customer experiences
- Ability to work in a fast-paced and dynamic environment
- Proficiency in using call centre software and customer relationship management tools
- Strong analytical and problem-solving skills
Benefits:
- Momentum FundsAtWork Provident Fund
- Discovery Life Insurance
- 15 Days Annual Leave
- Market Related Salary
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