Technical Support Specialist

4 days ago


Pretoria, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

We Buy Cars: The Car Supermarket is looking for a skilled Technical Support Specialist to join our contact centre team. This role involves providing technical assistance to customers over the phone, leveraging strong mechanical knowledge and excellent communication skills.

Key Responsibilities:

  1. Answer incoming calls from customers seeking technical support
  2. Troubleshoot complex technical issues and provide solutions over the phone
  3. Escalate technical issues to the appropriate team or department as needed
  4. Document customer interactions and technical solutions in the system
  5. Provide exceptional customer service and ensure customer satisfaction
  6. Maintain up-to-date knowledge of technical products and services to offer accurate information to customers
  7. Collaborate with team members to share knowledge and improve overall customer experience

Requirements:

  • High school diploma or equivalent education
  • At least 2 years of experience in a technical support role
  • Strong knowledge of technical products and services
  • Excellent verbal and written communication skills
  • A customer-focused mindset and a passion for helping others
  • Ability to work in a fast-paced dynamic environment
  • Proficiency in using call centre software and customer relationship management tools
  • Strong problem-solving skills and attention to detail

Benefits:

  • Momentum FundsAtWork Provident Fund
  • Discovery Life Insurance
  • 15 Days Annual Leave
  • Market Related Salary


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