Customer Support Specialist

4 weeks ago


Durban, KwaZulu-Natal, South Africa IOCO Full time

Key Responsibilities:

We are seeking a skilled Customer Support Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for resolving technical issues, providing expert advice, and ensuring seamless client experiences.

Key Skills:

  • Advanced fault finding and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Knowledge of hardware and software platforms

Requirements:

  • 5+ years of experience in IT support
  • Grade 12 with A+ and N+ certifications
  • ITIL certification advantageous
  • MCSE and HP Hardware Certifications advantageous

Work Environment:

This is a contract position for 12 months, working onsite in Richards Bay. Travel is required, and a valid driver's license is necessary.

About Us:

iOCO Infrastructure Services is a leading provider of IT infrastructure solutions. We are committed to delivering outstanding client experiences through sustainable, innovative solutions. Our team is passionate about helping clients conquer their business challenges and scale their empires.

Why Work for Us:

We offer a dynamic and challenging work environment, where you can grow your expertise and make a real difference. Our clients are at the heart of everything we do, and their satisfaction fuels our fire and propels us forward.



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