Electrical Service Technician

2 months ago


Midrand, Gauteng, South Africa Hexing Electric South Africa Full time
About Hexing Electrical SA (Pty) Ltd

Hexing Electrical SA (Pty) Ltd is a leading global market player in the power industry, focusing on smart metering and smart grid technologies. With over two decades of experience in the international market, we have established ourselves as a trusted vendor, consultant, and contractor for utilities worldwide.

About the Role

We are seeking a skilled After-Sales Technician to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service, technical support, and product training to our clients. Your primary goal will be to ensure customer satisfaction and loyalty by delivering high-quality products and services.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  2. Provide accurate, detailed information and training about our products, services, and policies to customers.
  3. Provide field service to customers for troubleshooting and repair of our products.
  4. Record customer interactions and transactions accurately using our CRM system.
  5. Escalate complex cases to the appropriate department for further investigation and resolution.
  6. Collaborate with other team members to ensure customers receive a consistent and positive experience.
  7. Continuously improve knowledge of our products and services through ongoing training and self-learning.
  8. Handle customer complaints and provide appropriate solutions within company guidelines.
  9. Stay up-to-date with industry trends, competitor activities, and new product releases.
Candidate Requirements
  • ND in Electrical Engineering.
  • At least 2 years' of experience in the Solar industry.
  • Experience in solving technical issues and repairs.
  • Must have own transport and a valid driver's license.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Deep understanding of PV Solar technologies.


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