Customer Experience Ambassador

1 day ago


Worcester, Western Cape, South Africa FirstRand Bank Limited Full time
About Us

FirstRand Bank Limited prioritizes delivering exceptional customer experiences.

Job Summary

We are seeking an experienced Customer Experience Advisor to join our team. As a Customer Experience Advisor, you will be responsible for providing excellent customer service and contributing to cost efficiencies through the effective utilisation of work-related resources.

Key Responsibilities
  • Direct customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practice
  • Contribute to teamwork and inclusivity within own team
  • Identify and utilise opportunities to assess and improve own performance
Requirements

The ideal candidate will have strong communication and interpersonal skills, with the ability to build and maintain stakeholder relationships. They will also have a passion for delivering customer service and adhering to quality standards.

Salary Information

Based on industry standards, we estimate the salary for this role to be around R250,000 - R300,000 per annum.

Benefits

In addition to a competitive salary, we offer a range of benefits including career development opportunities and a supportive work environment.



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