Customer Experience Specialist

4 days ago


Worcester, Western Cape, South Africa FirstRand Bank Limited Full time
Key Responsibilities

To provide exceptional customer experience by delivering genuine warmth and understanding to meet customers' needs, while ensuring seamless navigation through various channels based on customer-centricity and best practices.

  • To contribute to operational efficiency by responsible use of resources.
  • To proactively identify and engage customers requiring additional support, ensuring they receive suitable alternatives.
  • To provide top-notch customer service to external clients, addressing their banking and financial needs.
  • To foster teamwork and inclusivity within the team.
  • To continually assess and enhance personal performance through opportunities and experiences.
  • To uphold operational excellence through adherence to quality standards.
  • To optimize work processes by applying learning experiences.
  • To build and maintain relationships with stakeholders.
  • To deliver customer service aligned with quality service standards.


Important Note

The Bank is committed to FirstRand Group's Employment Equity plan and supports the recruitment and advancement of individuals with disabilities.

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