Customer Experience Specialist
4 days ago
To provide exceptional customer experience by delivering genuine warmth and understanding to meet customers' needs, while ensuring seamless navigation through various channels based on customer-centricity and best practices.
- To contribute to operational efficiency by responsible use of resources.
- To proactively identify and engage customers requiring additional support, ensuring they receive suitable alternatives.
- To provide top-notch customer service to external clients, addressing their banking and financial needs.
- To foster teamwork and inclusivity within the team.
- To continually assess and enhance personal performance through opportunities and experiences.
- To uphold operational excellence through adherence to quality standards.
- To optimize work processes by applying learning experiences.
- To build and maintain relationships with stakeholders.
- To deliver customer service aligned with quality service standards.
Important Note
The Bank is committed to FirstRand Group's Employment Equity plan and supports the recruitment and advancement of individuals with disabilities.
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