Insurance Customer Service Representative

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Description

CSR Responsibilities

As a skilled customer service representative, you will receive incoming calls from customers with policy-related questions, interacting with them in a fast-paced environment and delivering a sense of urgency when responding to their requests.

Maintaining professional etiquette, you will provide exceptional customer service via phone, advising coaches and team leaders promptly of any problems or unusual matters that may lead to escalation or dissatisfaction.

Key Responsibilities:

  1. Receive and respond to customer inquiries in a timely and professional manner.
  2. Provide accurate information and resolve customer complaints in a fair and efficient manner.
  3. Collaborate with colleagues to achieve team goals and objectives.

Qualifications

Minimum Requirements:

  • Bachelor's degree or equivalent experience.
  • Proven customer service experience, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Additional Requirements:

  • Proficiency in data entry, computer applications, and Windows environment.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

Working Environment

This role is part of a 24x7 operation, with majority shifts falling between 2PM and 2AM. As a customer service representative, you will be responsible for delivering exceptional service to customers, ensuring their needs are met, and providing a positive experience.



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