IT Operations Manager

2 weeks ago


Pretoria, Gauteng, South Africa HR Genie Full time
Job Title: IT Operations Manager

HR Genie is seeking an experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for managing the day-to-day functions of Group IT, ensuring the smooth operation of our IT systems and services.

Key Responsibilities:
  • Operations: Manage the IT Systems Administrator, MS365 Administrator, and Infrastructure & Support team to ensure efficient and effective IT operations.
  • Support: Manage ticket allocation, support escalations, and ensure timely resolution of IT issues.
  • Infrastructure: Ensure systems are properly administered according to agreed standards and procedures, and monitor performance to determine cost and productivity levels.
  • Service Providers: Manage SLAs of service providers and ensure on-time delivery, handle and resolve complaints, and manage service provider support functions.
  • Reporting: Provide routine system operations reports and recommendations to GITO, and contribute relevant articles to Group IT newsletters.
Security:
  • Maintenance of Secure IT Environment: Ensure the security of data, network access, and backup systems, and manage compliance scores in Microsoft Compliance Centre and Defender for Cloud.
  • Research and Recommendations: Conduct research and provide recommendations to GITO to ensure security is maintained or improved.
Budget and Financial Controls:
  • Assist with Compiling Budgets: Assist with compiling budgets as required, obtain management approval, and liaise with finance to ensure adherence to financial framework.
  • Monitoring and Control: Strictly monitor and control budgets and costs of all service providers, internal functions, and support services.
HR:
  • Performance Evaluations: Perform all performance evaluations of subordinates, identify needs for recruiting, training & coaching, and implement agreed personal development plans.

This is a challenging and rewarding role that requires strong leadership and technical skills. If you are a motivated and experienced IT professional looking for a new challenge, please apply.



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