Senior Manager: Stakeholder Relations

1 month ago

Sandton, South Africa JSE Limited Full time

Job category: Banking, Finance, Insurance. Stockbroking

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

Purpose of role: Reporting to the Head: Communications and Stakeholder Relations, the role aims to manage the relationship with key Government departments and stakeholders. This will involve providing intelligence, knowledge of stakeholders, flagging risks of negative reputation and identifying opportunities for the JSE fostering positive relationships in support of its objectives.

Job Description Summary

The role defines and facilitates the implementation of Stakeholder Relations strategy across the Group to manage the optimal positioning of the JSE Group with key stakeholders and to unlock shared value with stakeholders.

Proactively collaborate across the various divisions at the JSE - Marketing and Corporate Affairs, Office of the CEO, Compliance, Group Policy and Regulatory Affairs, Sustainability and Capital Markets Divisions - to deliver integrated outputs to the benefit of the Group.

Role Overview

Stakeholder Relations

- Proactively develop and manage effective relationships with primary stakeholders - government, associations and stakeholders within the financial services field - to support the good standing of the Group and to deliver the desired impact on these groups.
- Identify and map the needs and expectations of the external stakeholders to deliver suitable engagement approaches that unlock shared value for JSE and its stakeholders.
- Able to craft an approach to stakeholder relations that will drive the JSE’s stated socio-economic goals of financial inclusion, supporting the national agenda and the building of a stronger economy in South Africa.
- Delivers Tier One Engagements and Strategic Projects as per the stakeholder strategy.
- Monitor and evaluate the quality of JSE stakeholder engagement and relationships to identify and manage any stakeholder risks.
- Understand and support the building of a prominent and highly valued corporate brand and reputation in all endeavours in collaboration with the Marketing and Corporate Affairs team.
- Provide input on all political matters to guide the appropriate handling of political matters.
- Manage JSE’s relationship with government bodies, regulators, advisors, and stakeholders, supporting the Director: Marketing and Corporate Affairs and Office of the CEO.
- Collaborate with Group Communications for the implementation of the Group-wide communication plan and associated policies and messages for identified stakeholders.
- Guide and manage lobbying activities with external stakeholders for the Group.

Centre of Expertise

- Develop, implement, and monitor a Stakeholder Relations Framework for the Group, which includes principles and protocols to guide effective stakeholder relations.
- Advise operations and senior leadership on strategic engagement with stakeholders.
- Gather information, analyse it from a stakeholder perspective, and provide proactive solutions.
- Reputational management in national and local government.
- Seek partnership opportunities internally and externally for strategic business initiatives.
- Facilitate stakeholder audits working with the Group; report on the findings and compile action plans on the mitigation of shortcomings.
- Evaluate impact of engagement strategies; provide feedback to Executive and Group Sustainability Committee.

People Management

- Management of a junior consultant in the delivery of tactical plans – 1 direct report.
- Optimise and drive operational processes, tools and systems.
- Manage people and culture per JSE people practices and policies to create an enabling environment that supports high-performing and empowered teams.
- Define and drive clear accountability and engagement models and processes within the team and with touchpoints across the Group.

Budgets and Expense Management

- Manage the operating expense budget to agreed standards.
- Degree in Political Science/ Social Science/ Communication or relevant degree.
- Minimum 6 to 8 years’ relevant experience in stakeholder relations at national level, with an established government network.
- Effective communication skills to manage senior stakeholders' meetings and relationships.
- Prior financial services experience is an advantage.
- Knowledge of national policies and regulations.

Business & Market knowledge

- Displays sound knowledge of the business landscape (Business value chain and key operational areas). Understands the value offering of each area within the business to different customers. Understands the type of market within which the business operates. Knows the key competitors and their product/service offering.

Business Finance

- Skilled in budget planning and management, including the analysis of costs and financial performance measures. Contributes to the identification of profitable and value-adding business opportunities. Sound knowledge of financial and related commercial concepts as it applies within a business function.

Stakeholder Management

- Expert in identifying stakeholder groups. Shapes the classification of different stakeholders. Evaluates the changes in stakeholder expectations, influence and impact. Guides on the most effective way to engage and communicate with different stakeholder groups.

Public Affairs

- Builds and maintains a positive image of the business through effective communications.
- Advanced skills in building and managing relations with key stakeholders and government bodies.
- Skilled in the required protocols to deal with specific stakeholders.
- Sound understanding of the ethical, legal, and regulatory parameters for public relations activities.
- Works with Compliance and Head: Public Policy and Regulatory Affairs in engaging regulators and policy developers.
- In-depth ability to assess the business reputation in the market and with various stakeholder groups. Skilled in coordinating internal actions to support key reputation drivers and addressing crises in the stakeholder space.

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