Front Desk Associate
2 weeks ago
Key Responsibilities:
* Provide exceptional guest experiences by greeting and welcoming arrivals, ensuring a warm and memorable stay.
* Efficiently handle check-ins and check-outs, meeting all guest needs and resolving any issues promptly.
* Respond to guest inquiries, requests, and bookings with professionalism and a high level of service.
* Maintain accurate guest records and process payments smoothly, ensuring seamless transactions.
* Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
Requirements:
* Previous experience in front office roles in a hospitality setting, preferably in a luxury hotel.
* Excellent communication and interpersonal skills, with the ability to remain calm and professional in a fast-paced environment.
* Proficiency in hotel management software, with a strong attention to detail and customer service orientation.
As the first point of contact for our guests, you will create lasting impressions at our luxury hotel. Your role is to provide a warm and welcoming experience, ensuring that every guest feels valued and cared for. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
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