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Front Office Coordinator

1 month ago

Polokwane, Limpopo, South Africa Bright Placements Full time
Front Office Attendant Job Opportunity

We are seeking a highly skilled and customer-focused Front Office Attendant to join our team at Bright Placements. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Manage online and phone reservations, ensuring accurate and timely processing of guest information
  • Provide personalized services to guests, including room assignments and amenities information
  • Liaise with housekeeping staff to ensure rooms are clean and fully furnished to meet guest needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services as appropriate, maintaining updated records of bookings and payments
Requirements:
  • Prior work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role
  • Experience in hotel reservations software and a strong understanding of travel planning websites like Booking and TripAdvisor
  • Excellent communication and organizational skills, with a customer service-oriented attitude
  • A degree in hotel management is a plus

If you are a motivated and detail-oriented individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your CV to Info@brightplacements.co.za.