Relationship Manager
3 days ago
We are looking for a talented Account Manager to join our team at Sataya.
Altify Head of People | Associate Director & Talent Magnet | Creating High-Impact Teams | Crypto | Fintech | StartUpMust have own vehicle and a valid driver's licence
The ideal candidate will have COMPLETED Business related Bcomm Degree and at least 2 years of experience in client-facing roles.
This position offers an exciting opportunity to work with a dynamic team, driving customer satisfaction and retention.
In this role, you'll be responsible for visiting clients to assist with onboarding, managing multiple forex accounts, and supporting the Sales team.
Key Responsibilities:
- Visit clients to assist with and explain onboarding processes
- Support administrative tasks related to forex transactions
- Collaborate with the Sales team to onboard and develop client relationships
- Manage individual and corporate forex accounts
- Address and resolve challenging client requests or escalations
- Develop initiatives to boost customer satisfaction and retention
- Build strong, trusting relationships with clients
- Identify business growth opportunities within your portfolio
- Provide efficient follow-up on client queries through various communication channels
Required Experience:
- Minimum 2 years in a client-facing role
- Degree in management, finance, administration, or similar field
- Technical literacy; ability to learn new systems quickly
- Strong administrative and interpersonal skills
- Solid mathematical ability
- Fluent in English with excellent communication skills
- Client Relationship Management: Confident in developing and maintaining client relationships
- Forex Knowledge: Background in forex and understanding of forex products
- Communication: Strong verbal and written skills with clients and remote teams
- Problem Solving: Able to tackle challenges with a proactive approach
- Independent Worker: Self-motivated and comfortable working remotely
Our company values transparency, autonomy, and high-quality deliverables.
Seniority levelAssociate
Employment typeFull-time
Job functionCustomer Service, Sales, and Finance
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