Digital Sports Entertainment Specialist

5 days ago


Cape Town, Western Cape, South Africa KingMakers Full time
About Us

At KingMakers, we're at the forefront of sports and gaming entertainment innovation in Africa. Our mission is to revolutionize user experiences through cutting-edge platforms that bring millions closer to the games they love.

We've grown rapidly since 2018, becoming a key player in the region and setting the stage for what's next. Our culture is built on collaboration and innovation, driving every interaction to be memorable, impactful, and forward-looking.

Our core values include customer focus, organization, analysis, and teamwork. We believe in delivering seamless digital sports entertainment experiences across retail and online platforms.

About The Role


As a Service Operations Centre Engineer at KingMakers, you will play a pivotal role in ensuring maximum service availability, performance, and reliability of our proprietary sports-tech platform.

This role requires a proactive and analytical mindset, working in a 2-shift rotation to provide 24/7 operational coverage. You will not only react to system incidents but also anticipate and prevent potential failures, collaborating closely with other technical teams to drive continuous improvement.

  • Ensure system stability and performance through proactive monitoring, alerting, and diagnostics.
  • Identify, troubleshoot, and resolve issues in production systems and networks.
  • Manage and resolve incident tickets, escalating when necessary to minimize downtime.
  • Act as a subject matter expert (SME) for the systems and services under your scope.
  • Provide technical support to Engineering and other technical teams.
  • Contribute to problem management and root cause analysis to improve system resilience.
  • Support disaster recovery procedures and system maintenance activities.
  • Collaborate with the Engineering team during releases and system upgrades.
  • Continuously document processes and system health checks to enhance operational efficiency.


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