Digital Sports Entertainment Specialist
5 days ago
At KingMakers, we're at the forefront of sports and gaming entertainment innovation in Africa. Our mission is to revolutionize user experiences through cutting-edge platforms that bring millions closer to the games they love.
We've grown rapidly since 2018, becoming a key player in the region and setting the stage for what's next. Our culture is built on collaboration and innovation, driving every interaction to be memorable, impactful, and forward-looking.
Our core values include customer focus, organization, analysis, and teamwork. We believe in delivering seamless digital sports entertainment experiences across retail and online platforms.
About The Role
As a Service Operations Centre Engineer at KingMakers, you will play a pivotal role in ensuring maximum service availability, performance, and reliability of our proprietary sports-tech platform.
This role requires a proactive and analytical mindset, working in a 2-shift rotation to provide 24/7 operational coverage. You will not only react to system incidents but also anticipate and prevent potential failures, collaborating closely with other technical teams to drive continuous improvement.
- Ensure system stability and performance through proactive monitoring, alerting, and diagnostics.
- Identify, troubleshoot, and resolve issues in production systems and networks.
- Manage and resolve incident tickets, escalating when necessary to minimize downtime.
- Act as a subject matter expert (SME) for the systems and services under your scope.
- Provide technical support to Engineering and other technical teams.
- Contribute to problem management and root cause analysis to improve system resilience.
- Support disaster recovery procedures and system maintenance activities.
- Collaborate with the Engineering team during releases and system upgrades.
- Continuously document processes and system health checks to enhance operational efficiency.
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