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Service Excellence Manager

1 week ago

Cape Town, Western Cape, South Africa ProDevelopment Group Full time
About Us:

At ProDevelopment Group, we pride ourselves on offering a welcoming environment and exceptional service to our diverse clientele. Our busy all-day coffee shop in the southern suburbs of Cape Town is looking for a dedicated and experienced General Manager who can drive business growth and deliver exceptional customer experiences.

The ideal candidate will have a proven track record in managing high-performing teams, driving business growth, and delivering exceptional customer experiences. As a Halaal-certified establishment, we prioritize outstanding service, quality products, and a memorable experience for every visit.

Responsibilities:
  • Operations Management:
  • Oversee daily operations, ensuring smooth functionality and high standards of cleanliness and operational efficiency.
  • Develop and implement strategies to improve overall service and customer satisfaction.
Requirements:
  • Proven experience as a General Manager or similar role in a Halaal environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • High standards of cleanliness and operational efficiency.
  • Ability to handle high-pressure environments with ease.
  • A degree in hospitality management or related field is a plus.
What We Offer:

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment that fosters collaboration and innovation.