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Business Excellence Manager

1 week ago

Cape Town, Western Cape, South Africa Capitec Full time

We are seeking a highly experienced professional to lead our strategic reengineering and transformation initiatives. As a key member of our team, you will be responsible for stakeholder engagement, managing change, and upholding engineering standards.

Company Overview

Capitec is a bank that enables people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience.

By helping our clients manage their financial lives better, we enable them to live better.

Job Description

The role involves leading strategic reengineering and transformation initiatives with a strong focus on technical and engineering capabilities. You will proactively identify and address problem areas within the bank, support and upskill engineers, and drive service health by establishing baselines and improving end-to-end client journeys.

Requirements
  • At least 10 years of experience in business improvement, business engineering, or a related field
  • Experience in Six Sigma, Lean, TOC, Business Improvement, Agile
  • Capable of managing and leading engineers, ensuring peer reviews, supporting design, and driving change.
  • Ability to proactively identify problem areas or process issues within the bank and support engineers to solve them.
  • Strong focus on technical and engineering capabilities, with a deep understanding of business engineering techniques and methodologies
  • Knowledge of product health and service health concepts, and the ability to drive these initiatives.
  • Familiarity with establishing and upholding standards in a centre of mastery.