Automotive Customer Service Representative
1 week ago
We are seeking a highly skilled and professional Customer Service and Switchboard Operator to join our team at Autorecruit. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, handling incoming calls, and ensuring timely communication.
Key Responsibilities:- Manage all incoming calls and direct them to the appropriate departments or personnel.
- Take accurate messages and ensure timely communication.
- Provide information regarding our services, including vehicle maintenance, repairs, and parts availability.
- Assist clients in scheduling service appointments and appointment confirmations.
- Handle emergency calls with professionalism and prioritization.
- Maintain and troubleshoot switchboard equipment.
- High school diploma or equivalent; further education in customer service or communications is a plus.
- Proven experience in a customer service role, preferably in the automobile industry.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask effectively.
- Proficiency in using communication systems and office software.
If you have a passion for delivering exceptional customer service and are proficient in using communication systems, we would love to hear from you. Please forward your CV to admin@autorecruit.co.za for consideration.
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