Humanitarian Operations Manager

2 days ago

Cape Town, Western Cape, South Africa Arvo Full time
About Arvo
At Arvo, we are dedicated to providing a vital service to bereaved families in collaboration with international authorities, airlines, consulates, and medical facilities. As a fully remote company based in Dubai, we strive to ensure the smooth and respectful return of human remains while maintaining the highest standards of care, legal compliance, and operational efficiency.

About the Role
We are seeking a compassionate and detail-oriented Operations Manager / Team Lead to oversee and manage the repatriation of human remains. In this role, you will lead a dedicated team, coordinate logistical operations, and provide critical support to grieving families during what is often a very challenging time.

Key Responsibilities
- Team Leadership & Coordination: Lead and manage a team responsible for repatriation cases, ensuring that all aspects of the process are handled efficiently and with empathy.
- Stakeholder Liaison: Act as the primary point of contact for the Ministry of Health, ensuring compliance with their protocols and regulations. Liaise with international authorities, airlines, consulates, medical facilities, and government agencies to ensure smooth coordination of all activities related to the repatriation of human remains.
- Logistics Management: Oversee the transportation, documentation, and customs clearance of human remains across borders. Coordinate all logistical arrangements, ensuring that the remains are transported in a timely, dignified, and legal manner.
- Family Support & Care: Provide logistical and emotional support to the families of the deceased, managing travel arrangements, accommodation, and any other necessary logistics. Ensure that the practical and emotional needs of the bereaved families are met with care, sensitivity, and respect during the repatriation process.
- Record Keeping & Reporting: Maintain and update accurate records and reports related to each repatriation case, ensuring all documentation is complete and compliant with legal requirements.
- Compliance & Legal Oversight: Ensure that all repatriation processes align with local and international legal, ethical, and health regulations, including the handling of human remains and organ donation protocols. Monitor all operational procedures to ensure compliance with relevant standards and guidelines.

Requirements
- 2+ years of experience in logistics, operations management, or a similar role, ideally with exposure to repatriation or human remains transportation.
- Strong organizational and project management skills with the ability to handle multiple cases simultaneously.
- Excellent communication and interpersonal skills, with a strong ability to work with sensitive situations and manage relationships with diverse stakeholders.
- Attention to detail and the ability to manage complex logistical tasks while ensuring compliance with legal and ethical standards.
- High level of emotional intelligence, with the ability to offer empathetic support to grieving families.

What We Offer
- A competitive salary of R45,000 - R50,000 CTC per month, negotiable and depending on experience.
- A fully remote position with flexible working hours (6am to 3pm SA time).
- The opportunity to work with a dynamic and passionate team, making a meaningful impact in the lives of bereaved families.

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