Customer Service Representative

1 week ago


Kimberley, Northern Cape, South Africa Black Pen Recruitment Full time
Job DescriptionOverview

At Black Pen Recruitment, we are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a German speaking Customer Service Representative, you will be responsible for providing exceptional customer service to clients in Germany and other German-speaking countries.

Responsibilities
  • Provide customer service to clients in Germany and other German-speaking countries via phone, email, and chat.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Work with our team to develop and implement customer service strategies.
  • Collaborate with our sales team to identify and pursue new business opportunities.
  • Contribute to the development of new products and services to meet the needs of our clients.
Requirements
  • Native fluency in German and English.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
  • Excellent time management and organizational skills.


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