German Speaking Customer Service and Sales Representative

3 weeks ago


Kimberley, Northern Cape, South Africa Black Pen Recruitment Full time
Job Title: German Speaking Customer Service and Sales Representative

Black Pen Recruitment is seeking a highly skilled German Speaking Customer Service and Sales Representative to join our team.

About the Role:

We are looking for a native German speaker to work as a customer service and sales representative for a prestigious airline brand. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service in German and English languages.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide excellent customer service in German and English languages
  • Work on airline reservations systems and handle voice calls in English and German
  • Meet specific key performance indicators and client service levels
  • Work in a demanding and time-sensitive call center environment
Requirements:
  • Native level fluency in German language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
What We Offer:
  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Probation period: 4 months
  • Opportunity to work for a prestigious airline brand


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