Hospitality Sector Leader
3 days ago
A Dynamic Work Environment
We are a dynamic ProDevelopment Group, committed to creating unforgettable dining experiences in the heart of Cape Town. Our eclectic venue on trendy Kloof Street is quickly gaining popularity in the Western Cape.
We're seeking an exceptional General Manager to join our team and oversee the daily operations of our entire venue. As a leader in the hospitality sector, you will be responsible for ensuring seamless functionality, excellent service, and high standards of cleanliness.
Your Key Responsibilities
- Overall Operations: Oversee the daily operations of the entire venue, ensuring smooth functionality and high standards of cleanliness.
- Team Leadership: Lead and mentor staff across all departments, fostering a positive and collaborative environment.
- Strategy Development: Develop and implement strategies to improve overall service, operational efficiency, and customer satisfaction.
- Financial Management: Manage financials, including budgets, forecasts, and financial performance.
- Compliance and Risk Management: Ensure compliance with health and safety regulations and company policies.
- Customer Experience: Coordinate with kitchen and front-of-house staff to ensure a seamless dining experience.
- Issue Resolution: Address any venue-related issues promptly and effectively.
Key Performance Indicators (KPIs)
- Service Standards**: Maintain high standards of overall service and guest satisfaction.
- Financial Performance**: Achieve financial targets and manage budgets efficiently.
- Health and Safety**: Ensure staff compliance with health and safety protocols.
- Staff Engagement**: Foster a positive and productive work environment.
- Operational Efficiency**: Successfully manage and improve operational efficiency.
- Issue Resolution**: Ensure timely and effective resolution of any venue-related issues.
Requirements
- Experience: Proven experience as a General Manager or similar role in the hospitality industry.
- Leadership Skills: Strong leadership and team management skills.
- Communication Skills: Excellent communication and interpersonal skills.
- Quality Focus: High standards of cleanliness and operational efficiency.
- Pressure Management: Ability to handle high-pressure environments with ease.
- Education: A degree in hospitality management or related field is a plus.
Compensation Package
Negotiable depending on experience.
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