Customer Onboarding Solutions Expert
2 weeks ago
At RMV Solution, we are seeking a highly skilled Customer Onboarding Solutions Expert to join our team. This exciting role involves facilitating the seamless onboarding, training, and technical support for clients to enhance their satisfaction and success with our services.
Key Responsibilities:
- Design and Implementation: Collaborate with clients to understand their needs, analyze data requirements, and develop solutions within established timelines.
- Support Solution Design: Assist in designing solutions by applying insights from the travel industry and presenting ideas to stakeholders.
- Client Onboarding and Implementation: Join kick-off meetings, gather client requirements, and communicate these to the development team on schedule.
- Troubleshooting and Technical Support: Provide technical assistance, troubleshoot issues, and resolve challenges faced by clients.
- Documentation and Knowledge Base Management: Maintain and update the knowledge base by creating support documentation and revising it based on updates and client feedback.
Requirements:
- Qualifications: Matric / Grade 12 or equivalent, with preferred qualifications in an IT-related subject or certification in Tourism.
- Experience: 2 years of experience in a technical support, implementation, or client success role within a software or tech company, with preferred experience using video editing tools and working with travel industry systems.
Salary: R390 - R430k per annum.
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