Customer Success Specialist

2 months ago

CapeTown, South Africa West Coast Personnel Full time

My client empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates, by offering Enterprise and SMB clients a platform to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa. This is a unique opportunity to join a rapidly growing company where you will play a key role in partnering with their business and employees as they continue to scale in size, revenue, and performance.

As a Customer Success Specialist , you will be instrumental in evolving their customer support team into a comprehensive customer success function. This role requires someone who is self-driven, adaptable, and eager to embrace new ideas and technologies.

Working hours: 15:00pm to midnight.

Key Responsibilities:

  • Guide customers through the onboarding process, ensuring they understand how to use the Platform.
  • Provide high-quality product support, partnering with customers to resolve queries via email, chat, and phone.
  • Analyze key account statistics and performance metrics to identify pain points and educate clients, driving campaign improvement.
  • Identify opportunities for upselling or cross selling the Companys products.
  • Serve as the main point of contact for customers, managing all escalations.
  • Liaise with supporting teams (Development, Finance, etc.) on behalf of clients.
  • Gather and share customer feedback internally to enhance the product and improve Customer Support practices.
  • Identify at-risk customers and implement strategies to retain them.
  • Continuously develop in-depth knowledge of the the Companys platform.
  • Demonstrate the ongoing value of their solutions, successfully renewing annual customers.
  • Diagnose software issues and resolve escalated customer complaints using established processes.
  • Provide guidance on non-technical queries (e.g., marketing, sales, e-commerce setup).
  • Create Knowledge Base content.
  • Lead knowledge sharing efforts based on customer insights across all departments.

Qualifications and Experience:

  • 2-4 years of SaaS experience.
  • SMS experience is a plus.
  • Intermediate Excel skills.
  • Proven track record in retaining and growing client relationships.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent communication skills, both written and verbal.
  • A team player capable of managing multiple priorities and collaborating across all levels of the business.
  • A creative thinker willing to challenge the status quo professionally.
  • Passion for start-ups with a solid understanding of the start-up environment.
  • Strong work ethic and motivation to contribute to a growing, fast-paced environment.
  • Experience in a start-up environment is ideal.
  • Must have own reliable transport.

This role is perfect for someone who thrives in a hyper-fast-paced setting and is looking for a significant impact on a rapidly expanding company.

  • Customer Success Advocate

    4 weeks ago

    CapeTown, South Africa West Coast Personnel Full time

    West Coast Personnel seeks a skilled Customer Success Specialist to join their team. This role involves guiding customers through the onboarding process, ensuring they understand how to utilize the Platform. The ideal candidate will provide high-quality product support, partnering with customers to resolve queries via email, chat, and phone. Key...

  • Retail Customer Insights Integration Specialist

    4 weeks ago

    CapeTown, South Africa Armstrong Appointments Full time

    Job Title: Customer Insights Integration Specialist for RetailAbout the Role:Armstrong Appointments is currently seeking a highly skilled Customer Insights Integration Specialist to join our team. The successful candidate will play a crucial role in ensuring the development, alignment, and prioritization of customer strategy across our retail business.Main...

  • Customer Service Operations Specialist

    3 weeks ago

    CapeTown, South Africa Digital Outsource Services Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Operations Specialist to join our team at Digital Outsource Services. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring seamless interactions with our customers.

  • Customer Insights Integration Specialist

    2 months ago

    CapeTown, South Africa Armstrong Appointments Full time

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Customer Insights integration Specialist To ensure development, alignment and prioritisation of Company customer strategy across the business, including responsibility for integrating into all new proposition and product developments any insights that will impact the...

  • Retail Sales Specialist

    3 weeks ago

    CapeTown, South Africa Recruitment Solutions Full time

    Discover a rewarding opportunity as a Retail Sales Specialist at Recruitment Solutions. This role is based in the Canal Walk area of Cape Town, where you'll be part of a successful team delivering exceptional sales experience to our clients. You'll work closely with customers, providing expert advice and product insights to meet their needs. If you're...

  • Inventory Control Specialist

    4 days ago

    CapeTown, South Africa Michelle Taylor Recruitment Full time

    About the RoleWe are seeking an experienced Inventory Control Specialist to join our team at Michelle Taylor Recruitment. The successful candidate will be responsible for managing and maintaining accurate inventory levels, ensuring seamless supply chain operations.

  • Sales and Marketing Specialist for Regional Expansion

    1 month ago

    CapeTown, South Africa Career Circuit Full time

    We are seeking a highly motivated and experienced Sales and Marketing Specialist to join our team at Career Circuit. This exciting role will play a key part in driving the company's regional expansion by developing and implementing a structured sales plan that meets our organisational objectives.As a Sales and Marketing Specialist, you will be responsible...

  • Radio Frequency Engineer

    2 weeks ago

    CapeTown, South Africa Professional Career Services Full time

    Job OverviewWe are seeking a skilled Radio Frequency Engineer to join our team as an equipment specialist. The successful candidate will be responsible for providing technical support and product information to our clients in the military, aerospace, and industrial industries.Estimated SalaryThe estimated salary for this position is R800,000 - R1,200,000 per...

  • Mechanical Maintenance Specialist

    1 month ago

    CapeTown, South Africa West Coast Personnel Full time

    Job SummaryWe are seeking a skilled Mechanical Maintenance Specialist to join our team at West Coast Personnel. The successful candidate will be responsible for the mechanical maintenance of plant machinery, upgrading and modifying existing machinery, and machining & manufacturing of parts as required.Key ResponsibilitiesPerform routine maintenance tasks on...

  • Electrical Sales Specialist

    1 month ago

    CapeTown, South Africa The Legends Agency Full time

    Job Title: Electrical Sales SpecialistJob Summary: We are seeking a highly skilled Electrical Sales Specialist to join our team at The Legends Agency. As a key member of our sales team, you will be responsible for marketing our full range of products and services to end-user markets.Key Responsibilities:Identification and establishment of new business...

  • Cloud Infrastructure Support Specialist

    4 weeks ago

    CapeTown, South Africa E-Merge Full time

    Job Title: Cloud Infrastructure Support SpecialistAbout the Role:E-Merge is a leading provider of cloud Contact Center and CRM solutions in Southern Africa, known for implementing cutting-edge technology. We are currently seeking a skilled Cloud Infrastructure Support Specialist to join our team.The successful candidate will be responsible for the...

  • Electro-Optic Specialist

    1 week ago

    CapeTown, South Africa JenRec Recruitment Full time

    About the RoleJenRec Recruitment is currently seeking a highly skilled Electro-Optic Specialist to join their team.Job DescriptionWe are looking for a talented Electro-Optic Specialist to design and develop innovative products that exceed market expectations.The ideal candidate will have expertise in analyzing faults and pinpointing improvements in circuitry...

  • Destination Specialists Cape Town

    2 months ago

    CapeTown, South Africa Executive Placings Full time

    Leading Destination Management Company is seeking Intermediate to Senior Destination Specialists to successfully quote profitable tour products for existing as well as new clients. This position is based in Cape Town and is a hybrid role. Experience required: Matric Relevant tertiary qualifications (advantageous) Min of 4 years of Destination Management...

  • Inventory Management Specialist

    3 weeks ago

    CapeTown, South Africa Fair Cape Dairy's Full time

    About the Role:Fair Cape Dairy is seeking a skilled Inventory Management Specialist to join our team.Job Summary:The Inventory Management Specialist will be responsible for issuing raw materials and packaging, as well as returning packaging from production to stores. This role requires strong inventory management skills, attention to detail, and excellent...

  • Mechanical Maintenance Specialist

    4 weeks ago

    CapeTown, South Africa Top Talent Professional Services Full time

    Job Description**Role Summary**We are seeking a highly skilled Mechanical Maintenance Specialist to join our team at Top Talent Professional Services. The successful candidate will be responsible for implementing and managing an effective maintenance system within customer facilities and ensuring SLA delivery.**Key Responsibilities**Develop and manage...

  • Sales Associate

    1 month ago

    CapeTown, South Africa The Legends Agency Full time

    Key Responsibilities:Customer Engagement:Deliver exceptional customer service by greeting and assisting customers at the sales counter, providing product information and advice on suitable products.Sales Transactions:Process customer orders, issue invoices, and handle cash or card payments accurately, ensuring a seamless transaction experience.Product...

  • Payroll Specialist

    2 weeks ago

    CapeTown, South Africa Watershed Consulting Full time

    About the RoleWe are seeking a highly skilled Payroll Specialist to join our team at Watershed Consulting. This is a key position that will be responsible for ensuring the smooth operation of our payroll system.The successful candidate will have a strong background in payroll administration and will be able to effectively manage the monthly payroll process,...

  • Nail Artist Specialist

    4 weeks ago

    CapeTown, South Africa Prospect Staffing SA Full time

    Nail Artist Specialist OpportunityAt Prospect Staffing SA, we are seeking a skilled Nail Artist Specialist to join our team. As a key member of our nail services team, you will be responsible for delivering exceptional nail art and nail treatments to our clients. Key Responsibilities:Deliver high-quality nail art and nail treatments to clients.Provide...

  • Industrial Equipment Specialist

    4 days ago

    CapeTown, South Africa West Coast Personnel Full time

    Job SummaryWe are seeking an experienced Industrial Equipment Specialist to join our team at West Coast Personnel. The successful candidate will be responsible for assembling, maintaining, and repairing machinery and vehicles.About the RoleThis is a fantastic opportunity for a skilled tradesperson looking to take their career to the next level. As an...

  • Insurance Risk Specialist

    1 month ago

    CapeTown, South Africa JenRec Recruitment Full time

    Fundamental knowledge of underwriting in the short-term insurance industry is essential for this role.We are seeking an Insurance Risk Specialist to join our team at JenRec Recruitment.The ideal candidate will have knowledge of:Personal LinesCommercial LinesEngineeringLiabilityTransportAdditionally, the candidate should have technical risk underwriting...