Head of Contact Centre Operations

{"title": "Head of Call Centre Operations", "content": "Job SummaryABC Worldwide is seeking a highly skilled and experienced Head of Call Centre Operations to lead our call centre team. The successful candidate will be responsible for managing the operational delivery, ensuring adherence to service levels, and driving revenue realization and...

Job Title: Contact Centre AgentLocation: Cape TownJob Type: Full-timeReports to: Contact Centre Manager & appropriate DirectorThis is an exciting opportunity to join our team at The Legends Agency as a Contact Centre Agent. We are looking for a highly motivated and customer-focused individual to join our team and contribute to the success of our contact...

Job Title: Head of Call Centre OperationsABC Worldwide is seeking an experienced Head of Call Centre Operations to lead our customer service operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency.Key Responsibilities:Develop and...

Contact Centre Advisory OpportunityWe are seeking a highly skilled Contact Centre Advisory to join our team at RecruitCo (Pty) Ltd in Cape Town. This is a permanent position that requires fluency in German.Key Responsibilities:Provide expert advisory services to our clients in the contact centre space.Develop and implement effective contact centre strategies...

Job Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Operations Agent to join our Sales Contact Centre team. As an Operations Agent, you will be responsible for facilitating sales via the telephone, handling inbound and outbound calls, and providing exceptional customer service.Key...

Our international client, a leading company in the industry, is seeking a highly skilled Contact Centre Advisory to join their team at RecruitCo (Pty) Ltd in the Cape Town area. This is a permanent position that offers a unique opportunity to work with a global organization.Key Responsibilities:Provide expert advisory services to clients in the contact...

Job Title: Operations Agent: Sales Contact CentreAt WNS Global Services, we are seeking a talented and motivated individual to join our Sales Contact Centre team as an Operations Agent. This role is ideal for those who enjoy facilitating sales via the telephone and have a passion for delivering exceptional customer service.Key Responsibilities:Handle inbound...

Job Title: Head of Network Operations CentreWe are seeking an experienced and skilled professional to lead our Network Operations Centre (NOC) team. As the Head of NOC, you will be responsible for managing and training a team of NOC operators, working closely with Incident Managers and SRE, and assisting the Head of IT to maintain and support operations...

Key Responsibilities:Operational Leadership: Drive a high-performance culture that aligns with company goals and client expectations by leading, mentoring, and supporting the Contact Centre team.Performance Management: Monitor key performance indicators (KPIs) daily and analyze metrics to ensure optimal team performance and achievement of client SLAs.Client...

We are seeking a skilled Contact Centre Advisory to join our team at RecruitCo (Pty) Ltd in Cape Town. This is a permanent position that requires a strong understanding of customer service principles and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide expert advice to clients on contact centre operations and...

Job Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Sales Contact Centre Agent to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for facilitating sales via the telephone, handling inbound and outbound calls, and providing exceptional customer...

Job Title: Operations Agent: Sales Contact CentreJob Summary:We are seeking a highly motivated and results-driven Sales Contact Centre Agent to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for facilitating sales via the telephone, providing exceptional customer service, and driving business growth.Key...

Job Title: Operations Agent: Sales Contact CentreRole Purpose:The ideal candidate will be a talented and motivated inbound sales and service centric Call Centre Agent who enjoys facilitating sales via the telephone. They should be well-versed in inbound and/or outbound call handling, sales and service. The agent will be dealing with motivated car sellers who...

We are seeking a highly skilled Contact Centre Advisory to join our team at RecruitCo (Pty) Ltd in Cape Town. This is a permanent position that requires fluency in German.Key Responsibilities:As a Contact Centre Advisory, you will be responsible for providing exceptional customer service to our clients. This will involve working shifts, including evenings...

Job Title: Team Leader: Sales Contact CentreWNS Global Services is seeking a highly motivated and experienced Team Leader to lead our Sales Contact Centre team. As a Team Leader, you will be responsible for creating a positive and engaging work environment, motivating and mentoring your team to deliver exceptional results.Key Responsibilities:Lead and...

{"title": "Head of Network Operations Centre", "description": "Job SummaryWe are seeking a highly skilled and experienced Head of Network Operations Centre to lead our NOC team. The successful candidate will be responsible for hiring, managing, and training a team of NOC operators, working closely with Incident Managers and SRE, and assisting the Head of IT...

Job Title: HR Specialist BPO/Contact CentreWe are seeking a highly skilled HR Specialist to join our team at CallForce in Cape Town. As an HR Specialist, you will be responsible for providing HR oversight and client relationship management for our BPO/Contact Centre operations.Key Responsibilities:Provide HR support and guidance to employees and management...

Job Opportunity at Biodiversity Law CentreThe Biodiversity Law Centre is seeking a highly skilled and experienced attorney to join its team in Cape Town. As a key member of the Centre's legal team, you will play a critical role in advancing the Centre's mission to protect and restore indigenous species and ecosystems in Southern Africa.Key...

Job DescriptionThe Biodiversity Law Centre is seeking a highly skilled and experienced attorney to join its team in Cape Town. As a key member of the Centre's legal team, you will be responsible for providing legal advice and support to communities and other NGOs in the biodiversity sector.Key ResponsibilitiesProviding legal advice to and undertaking...

A vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department. The contact centre is responsible for the inbound telephonic servicing of individual policyholders and brokers, aiming to provide a first call resolution experience while maintaining a high standard of customer service.Key...