Chief Technical Operations Officer
1 month ago
Lula is seeking a seasoned technical operations leader to join our team as the Head of Technical Operations. This is a senior management role that will play a key part in defining and shaping the Technology vision and strategy at Lula.
The successful candidate will be responsible for leading the technical operations team and building out the infrastructure, SRE, security, support, and helpdesk competencies in alignment with Lula's technology strategy. They will be accountable for the performance, stability, continuity, security, and compliance of our production infrastructure and services.
The ideal candidate will have a proven track record of building successful teams, fostering a culture of innovation, and delivering top-quality operational services. They will be a key member of the Technology Management team and will work closely with our engineering teams, partners, and third-party vendors.
Key Responsibilities
- Articulate and deliver a Technical Operations strategy that considers the factors of people, process, and technology aligned to our technology and business strategies.
- Contribute as a key member of the Technology Management team, collaborating with all members to ensure that we deliver a world-class experience to our customers.
- Oversee the performance, stability, continuity, security, and compliance of our production infrastructure and services.
- Partner with business stakeholders to understand their support and service needs.
- Manage key third-party suppliers, ensuring they are performing and delivering to SLOs and SLAs.
- Collaborate with Product and Engineering to deliver against all agreed roadmaps.
- Build, lead, and mentor a high-performing Technical Operations team.
- Direct line management of managers across the infrastructure, SRE, security, support, and helpdesk teams.
- Manage budgets and operational expenditure effectively.
- Research and implement new technologies that improve our service, support, and infrastructure, giving us a competitive edge.
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