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Senior Debt Recovery Specialist

1 month ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

Job Title: Senior Debt Recovery Specialist

About The Legends Agency

We are a leading fintech company lending to small and medium-sized businesses in the UK. Our mission is to provide innovative financial solutions that meet the evolving needs of our clients.

Salary: R20,000 - R30,000 per month, depending on experience

Role Overview

We have an exciting opportunity for a graduate to join our UK Clients Legal department as a debt recovery specialist. The successful candidate will work closely with the Collections team, taking instructions on problematic customer accounts and seeking to reach a resolution with customers wherever possible.

Candidates must possess excellent oral and written communication skills and be confident in dealing with difficult customers. You will need to be a team player that thrives in a busy and progressive work environment with excellent prioritization and organization skills.

Key Responsibilities
  • Manage the pre-legal process for cases referred from the collections team
  • Draft and send formal legal notices to clients with unresolved payment issues
  • Handle client communications (via calls and emails) to work toward a resolution
  • Escalate cases to solicitors or paralegals when required
  • Maintain accurate case documentation
  • Professionally manage interactions with difficult clients
  • Provide administrative support to the legal team
Requirements
  • Finance or Legal related degree (non-negotiable)
  • 2-3 years of experience (preferably financial/legal/lending background)
  • Strong written and verbal communication skills
  • Confidence in handling challenging conversations with clients
  • Ability to remain composed when dealing with difficult or rude clients
  • Strong attention to detail and organizational skills
  • Ability to work independently in a fast-paced environment
  • Proactive, solution-focused mindset
Benefits
  • Contributory pension
  • Discretionary bonus
  • Company events
  • Complimentary lunch (Fridays)