Senior Client Servicing Manager

4 days ago


Cape Town, Western Cape, South Africa Acuity Consultants Full time
Job Description

This is an exciting opportunity for a senior client servicing manager to lead a high-performing team of Client Relationship Managers (CRMs). As a CRM operations manager, you will be responsible for ensuring exceptional service delivery and operational efficiencies.

The company, Acuity Consultants, provides multi-management, index-tracking, and administration solutions for institutional and retail clients. Focused on investment management, savings, and retirement products, they leverage innovation to streamline financial service delivery.

  • Lead & mentor a team of CRMs, ensuring service excellence and operational efficiency.
  • Monitor & evaluate CRM interactions (calls/emails) to align with service standards.
  • Identify training needs, implement knowledge assessments, and drive team development.
  • Enhance operational processes and optimise CRM systems for improved efficiency.
  • Manage escalations, client satisfaction metrics, and performance appraisals.

With 3-5 years' experience in client servicing, preferably within LISP, Collective Investment Schemes, Retirement Funds, or ETFs, you will have the skills to drive a culture of excellence and foster a high-energy, client-focused team.



  • Cape Town, Western Cape, South Africa TMF Group Full time

    TMF Group is leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group's teams in 120 offices.Key ResponsibilitiesAct as a main client contact from TMF for global clients.Responsible for building and maintaining relationships with...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job OverviewWe are seeking a seasoned Senior Client Manager to join our team at Communicate Recruitment.Key ResponsibilitiesBuild and maintain strong relationships with clients, understanding their business needs and goals.Develop and implement effective campaign strategies in collaboration with creative teams.Lead and mentor junior team members, providing...


  • Cape Town, Western Cape, South Africa Sygnia Asset Management Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Client Servicing Specialist to join our team at Sygnia Asset Management.The successful candidate will have a proven track record in delivering exceptional client experiences, developing strong relationships with clients, and driving business growth.The ideal candidate will be a strategic...


  • Cape Town, Western Cape, South Africa IQEQ Full time

    About the RoleIQ-EQ is seeking an experienced Head of Client Services Management to lead our client services team. As a key member of our senior leadership team, you will play a critical role in driving revenue growth and delivering exceptional client service.In this role, you will be responsible for managing client relationships, driving business growth,...


  • Cape Town, Western Cape, South Africa Private Client Holdings Full time

    Our CultureWe value collaboration, innovation, and continuous learning at Private Client Holdings. Our team is dedicated to delivering exceptional client service and making a positive impact in the community.**Job Summary**We are looking for a highly motivated and detail-oriented Private Client Support Specialist to join our team. You will provide...


  • Cape Town, Western Cape, South Africa Status Staffing Full time

    A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Commercial Refrigeration Solutions / Client ServiceBASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Minimum qualification Grade...


  • Cape Town, Western Cape, South Africa Hedz recruitment solutions Full time

    Senior Service Manager Cape TownOur client, a leading dealership, is seeking a Senior Service Manager with over 10 years of experience to lead their dynamic service department in Cape Town.Salary Package:R60,000 NegotiableCompany Car + Fuel + IncentivesMedical Aid + Provident FundRequirements:10+ years of experience as a Service Manager at a senior...


  • Cape Town, Western Cape, South Africa DataEQ Full time

    About UsDataEQ is a cutting-edge data analytics company that helps large enterprise brands make informed decisions using social media and customer feedback data. We're looking for a skilled Senior Account Manager to join our South African Client Service Team, working closely with the Head of Client Service.The ideal candidate will have a strong understanding...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client specialises in seamless personal and business banking solutions. Offering multicurrency accounts that support over 40 currencies they enable efficient international transactions for individuals and businesses alike. Clients can open accounts in their own or their business's name benefiting from direct ZAR outbound payments tax certificates and...


  • Cape Town, Western Cape, South Africa Octivfitness Full time

    As a Senior Client Success Manager at Octivfitness, you will play a vital role in ensuring our clients achieve their goals by providing exceptional support and guidance throughout the onboarding process. Your primary responsibility will be to act as the main point of contact for all client concerns and needs, building strong relationships that drive...


  • Cape Town, Western Cape, South Africa Ad Hoc Client Full time

    A leading manufacturer of shelving, racking, and shopfitting solutions is seeking an experienced Regional Sales Development Manager to establish and maintain long-term business relationships with key clients.Key Responsibilities:Establishes and maintains profitable business relationships with existing key clients.Collaborates with the sales team and other...


  • Cape Town, Western Cape, South Africa Shoprite Group of Companies Full time

    **Job Description:**The Shoprite Group of Companies is seeking a highly skilled and experienced Senior Client Relationship Manager to join our team. As a key member of our sales department, you will be responsible for managing and nurturing relationships with our most significant clients.Key Responsibilities:Develop and maintain strong, long-lasting...


  • Cape Town, Western Cape, South Africa Private Client Holdings Full time

    About Our TeamWe are a dynamic and award-winning team dedicated to delivering exceptional client service in wealth management. We are passionate about creating a supportive and inclusive environment that fosters growth and development for our team members.**Job Description**This is an exciting opportunity to join our team as a Financial Services...

  • Client Service Lead

    4 days ago


    Cape Town, Western Cape, South Africa Logic 360 Group Full time

    The successful candidate for this role will be a highly skilled Senior Account Manager who can lead our client portfolio in Cape Town. As a key member of our team, you will be responsible for managing client relationships, supervising the accounts team, and ensuring a constructive and creative operating environment.About the Role:You will be responsible for...


  • Cape Town, Western Cape, South Africa PPS Full time

    Job title : Client Experience ManagerJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Ideal experience and qualifications:Bachelor's degree in Business, Finance, or a related field. Proven experience in client relationship management or client service within the financial services...

  • Senior Client Liaison

    15 hours ago


    Cape Town, Western Cape, South Africa Circana Full time

    Circana's Senior Account Executives are essential to driving business growth through expert market research and data analysis. We seek individuals who can build strong relationships with clients, internal stakeholders, and team members. By fostering a culture of continuous learning and growth, we empower our employees to excel professionally and...


  • Cape Town, Western Cape, South Africa IQEQ Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Director of Client Relations to join our team at IQ-EQ. In this role, you will be responsible for maintaining client relationships and driving revenue growth through effective portfolio management.The ideal candidate will have a strong background in client services management, with a proven...


  • Cape Town, Western Cape, South Africa EXANTE Full time

    EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.Our proprietary trading platform enables direct market access to 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.We are a...


  • Cape Town, Western Cape, South Africa Workforce Staffing - Gauteng Full time

    Client Services AdministratorA company that provides investment and wealth planning services to high-net-worth individuals, families, selected institutions, and charitable trusts is seeking a Client Services Administrator.Duties & ResponsibilitiesClient ServicesEnsure compliance - Client onboarding KYC (Know Your Customer), FAIS, and client screening. This...


  • Cape Town, Western Cape, South Africa Ogilvy South Africa Full time

    Ogilvy South Africa is a leading global marketing and advertising agency committed to pushing the boundaries of creativity and delivering exceptional results for our clients.We are seeking a highly skilled Retail Account Manager to join our team in Cape Town.Job Requirements:Build and maintain strong relationships with retail clients, identifying...