Client Services Administrator

3 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Our client specialises in seamless personal and business banking solutions. Offering multicurrency accounts that support over 40 currencies they enable efficient international transactions for individuals and businesses alike. Clients can open accounts in their own or their business's name benefiting from direct ZAR outbound payments tax certificates and exchange control guidance. Integrated with major financial networks like SWIFT SEPA Instant and UK Faster Payments they provide competitive foreign exchange rates and 24 / 7 electronic transaction capabilities. Regulated by top financial authorities in the UK and South Africa our client ensures compliance security and efficiency in all their financial operations.

Role Overview

This is an exciting opportunity for a self-motivated and detail-oriented professional to join a growing global foreign exchange business. Based in Cape Town you'll be part of a dynamic and supportive team with onsite training career development opportunities and exposure to international financial markets.

As a Client Services Administrator you will play a crucial role in onboarding both individual and corporate clients ensuring a seamless registration process while addressing their unique requirements. You'll provide guidance to first-time clients support existing clients with new functionalities and ensure compliance with regulatory standards to mitigate financial crime risks. The role involves transactional and ongoing due diligence in line with the FICA Act making it ideal for someone with a strong compliance mindset excellent interpersonal skills and outstanding written and verbal communication abilities.

Job Type : Full time / Permanent

Location : Cape Town, South Africa

Workplace : Hybrid

Requirements

  1. Matric (Required)
  2. Relevant tertiary degree / diploma (Advantageous)
  3. Client onboarding and KYC experience (Required)
  4. Experience in compliance and AML (Advantageous)
  5. Foreign exchange experience (Preferred but not essential)
  6. Valid RSA driver's license and access to a vehicle
  7. Integrity & Ethics: Upholds high ethical standards and compliance best practices.
  8. Attention to detail: Displaying impeccable accuracy and a keen eye for detail.
  9. Client-Centric Approach: Dedicated to delivering exceptional service and exceeding client expectations.
  10. Proactive Work Ethic: A motivated team player who goes the extra mile.
  11. Motivation: Being energetic and committed to the role.
  12. Interpersonal Skills: Possesses excellent interpersonal skills and can effortlessly work with clients and the team. Displays gravitas and emotional maturity while maintaining a customer-focused approach.
  13. Efficiency & Time Management: Possesses excellent organisational skills and time management skills. Makes timely decisions and is accountable for their own actions working effectively under pressure. Demonstrates commitment to meeting targets and deadlines while multitasking efficiently.
  14. Professionalism: Maintains a neat, tidy and professional appearance and demeanour at all times.
  15. Communication Skills: Exhibits exceptional written and oral communication ability including impeccable telephone etiquette. Capable of handling difficult client queries with politeness and efficiency. Can tailor communication styles to suit different stakeholders including senior management and clients.

Responsibilities

Client Onboarding & KYC Compliance

  1. Conduct FICA checks risk assessments and PEP screenings to ensure compliance.
  2. Perform due diligence and ongoing monitoring of clients.
  3. Facilitate seamless account setup with banking partners.

Client Relationship & Support

  1. Act as a trusted point of contact for new and existing clients providing guidance on services and processes.
  2. Address account queries efficiently ensuring a high level of client satisfaction.
  3. Assist clients in navigating new functionalities and updates.

Compliance & Risk Management

  1. Oversee AML risk management identifying and escalating high-risk clients to senior management while liaising with banking partners and regulatory bodies as needed.
  2. Manage client account audits and compliance remediation efforts in line with our partner banks.
  3. Support the compliance team with updates to the RMCP onboarding processes and regulatory obligations.

Administrative & Process Optimisation

  1. Maintain and update client records in the CRM system ensuring up-to-date and complete information.
  2. Oversee the completion of AML training for staff and maintain training records for compliance purposes.

Key Skills

Fashion Retail, CSS, HTML, Banking & Finance, Health And Safety Management

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