Application Support Manager Lead

2 days ago


Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time

Job Title:

Application Support Manager Lead

Location: Top Vitae

About the Role:

The Application Support Manager Lead will be responsible for leading our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global operations.

Key Responsibilities:

  • Lead and manage the application support team, providing guidance, support, and performance feedback.
  • Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
  • Oversee daily operations of the application support team to ensure effective service delivery.
  • Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Requirements:

  • Proven experience in application support management
  • Strong customer support experience
  • An understanding of/the ability to read and debug code advantageous
  • C#, .NET, MS SQL advantageous
  • An understanding of different message formats advantageous
  • Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
  • Familiarity with ITIL principles and practices.

Salary:

$120,000 per year



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