Application Support Manager Lead
2 days ago
Job Title:
Application Support Manager Lead
Location: Top Vitae
About the Role:
The Application Support Manager Lead will be responsible for leading our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global operations.
Key Responsibilities:
- Lead and manage the application support team, providing guidance, support, and performance feedback.
- Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
- Oversee daily operations of the application support team to ensure effective service delivery.
- Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Requirements:
- Proven experience in application support management
- Strong customer support experience
- An understanding of/the ability to read and debug code advantageous
- C#, .NET, MS SQL advantageous
- An understanding of different message formats advantageous
- Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
- Familiarity with ITIL principles and practices.
Salary:
$120,000 per year
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