Group AfterSales Field Operations Manager

4 months ago

Sandton, South Africa Profile Personnel Full time

Group Aftersales Field Operations Manager

The future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is the epitome of mobility- not only today, but also tomorrow. Become part of it and help develop new solutions with your curiosity and ideas. You can expect a diverse team that supports you and with whom you can grow together and develop your potential.

Applications are invited from suitably qualified & experienced candidates to fill Group Aftersales Field Operations Manager position in the Group Aftersales Department – NSO Sandton

Brief Role Description

The successful candidate will manage the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil & tyres, motor body repairs and converters. By interfacing the Group Parts Division with the dealer network, through both fields consultation and the activities in the Dealer Support Centre, we strive to create the best motor dealer franchise parts departments that support the highest levels of customer satisfaction within the South African and Sub-Sahara Region.

Possible Tasks within this Role

  • Determine and set achievable sales Target, through external/internal research and dealer consultation to optimize genuine parts.
  • Manage Company Group Africa and the dealer organization achieves sales results above budget.
  • Develop/ co-ordinate all annual incentives trips for both PARTS and SERVICE Department.
  • Manage field force and Dealers to desired objectives.
  • Provide an avenue for consultation and Dealer interfacing by means of feedback from mystery shopping and franchise standards audits via Regional Parts Managers and Dealer Support Centre to handle questions varying from day-to-day operational issues to “how do I run my parts department.”
  • Co-ordinate / control all Dealer meetings including sub-committees, roadshows, launch events and individual groups by offering accurate feedback and information relating to current and strategic issues.
  • Monitor and support all Service/Parts Dealer Training, including consultation and appointment of all Service/Parts Managers, ensuring the right, qualified staff are always at the forefront of our business.
  • Conduct follow-up meetings by calling upon Dealers not achieving agreed results to discuss reasons and actions to reverse the current trends and subsequently monitoring these actions to ensure new results are maintained.
  • Facilitate Customer (Dealer) Survey feedback and construct Action Plans to address gaps. Communicate Strategy / Action Plan to network.
  • Manage the operation of the department efficiently to ensure achievement of all objectives, adherence to overhead budget, staff training and development, set by the Division Head including For Motion targets.
  • Developing strategies to improve Homogenous Part Groups sales performance and action plans to counter deteriorating performance.
  • Fostering relationships with Senior Stakeholders in the Insurance industry to give the create leads and obtain market share for the Save a Car Program and increase sale potential for Group Parts

Qualification requirements

  • Degree in Sales & Marketing Management

Experience needed

  • 5-8 years post graduate management experience/ specialist position in Sales and Marketing area

Essentials

  • Good understanding of financial measures and principles/ Dealer Network (all Brands preferable).
  • Experience/understanding of advertising business.
  • Forecasting and Target setting experience
  • Must be computer literate in QMF and MS Office.
  • Detailed knowledge of SAP is a mandatory requirement.
  • Must have excellent negotiation skills

Added advantage

  • Experience/understanding of Aftersales environment
  • Group Parts Broad business exposure

Please forward CV and ALL supporting documentation to,

  • Group AfterSales Field Operations Manager

    1 month ago

    Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerThe future of mobility is evolving, and we're at the forefront of it. As a Group AfterSales Field Operations Manager, you'll play a crucial role in shaping our strategy and driving results. With a strong focus on customer satisfaction, you'll lead a team of specialists to achieve exceptional parts turnover...

  • Group AfterSales Field Operations Director

    3 weeks ago

    Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerAbout the Role:The Group AfterSales Field Operations Manager will be responsible for managing the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil & tyres, motor body repairs and converters. The successful candidate will interface the...

  • Group AfterSales Field Operations Manager

    4 months ago

    Sandton, South Africa Profile Personnel Full time

    Group Aftersales Field Operations ManagerThe future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is...

  • Group AfterSales Field Operations Manager

    4 months ago

    Sandton, South Africa Profile Personnel Full time

    Group Aftersales Field Operations ManagerThe future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is...

  • Group AfterSales Field Operations Manager

    1 month ago

    Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerThe future of mobility is changing. At Volkswagen, we're at the forefront of this transformation, producing vehicles in 14 countries and delivering them to customers in over 150 markets worldwide. Electromobility, smart mobility, and digital transformation are our core topics for the future. We're looking...

  • Group AfterSales Field Operations Manager

    3 weeks ago

    Sandton, South Africa Profile Personnel Full time

    Job DescriptionThe future of mobility is changing, and Volkswagen is at the forefront of this transformation. As a Group Aftersales Field Operations Manager, you will play a crucial role in driving the company's success in the South African and Sub-Sahara Region. Key Responsibilities:Determine and set achievable sales targets to optimize genuine parts...

  • Group AfterSales Field Operations Manager

    3 weeks ago

    Sandton, South Africa Profile Personnel Full time

    About the RoleThe Group AfterSales Field Operations Manager will play a crucial part in achieving the company's objectives for after-sales parts turnover.The ideal candidate will have a proven track record in sales and marketing management, with experience in managing specialist field forces and dealer networks.Key ResponsibilitiesManage the specialist field...

  • Aftersales Product and Planning Manager

    6 months ago

    Sandton, South Africa Staff Solutions Full time

    To develop and implement the Group's Aftersales strategy to realise the Group's Aftersales objectives in the South African Market. This involves deriving and implementing strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest lost customers...

  • Senior Manager Aftersales Operations

    6 days ago

    Sandton, South Africa Profile Personnel Full time

    The Future of MobilityAt Profile Personnel, we are shaping the future of mobility. We are a leading provider of recruitment services, and our clients are some of the most innovative companies in the industry. As a Senior Manager Aftersales Operations, you will be part of a team that is driving change and making a real difference.We have an exciting...

  • One. Aftersales Product and Planning Manager

    6 months ago

    Sandton, South Africa Profile Personnel Full time

    **Brief Role Description** To develop and implement the company's Aftersales strategy to realise the company group Aftersales objectives in South African Market. This involves deriving and implementation strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and...

  • Aftersales Product and Planning Manager

    6 months ago

    Sandton, South Africa Staff Solutions Full time

    **Possible Tasks within this Role** - Plan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts Turnover Growth, Dealer Satisfaction) in accordance with the After Sales policies and Business Plan for the Brand in South Africa. - Develop and manage team, operational and network initiatives and targets...

  • Sales Analyst

    5 months ago

    Sandton, South Africa Profile Personnel Full time

    A well known** Automotive **client is looking to appoint a** Sales Analyst **for their** Sandton **plant. **_ Type of Position:_** To leverage analytical expertise through reporting and data insights in sales and marketing to optimize strategies, planning, identify and implement growth opportunities to drive Turnover generation in the Planning and Pricing...

  • Sales Analyst

    5 months ago

    Sandton, South Africa Staff Solutions Full time

    **Job Description and Responsibilities** - Support to Planning and Pricing Department - Collation of ONE.Aftetrsales information - Administration of Parts Target Letters to Dealers for sign-off - Championing the ONE. Aftersales KPI dashboard - Analyze complex datasets to extract valuable insights and translate findings into actionable recommendations. -...

  • Sales Analyst

    5 months ago

    Sandton, South Africa Staff Unlimited Recruitment Full time

    **Sales Analyst - Sandton** To leverage analytical expertise through reporting and data insights in sales and marketing to optimize strategies, planning, identify and implement growth opportunities to drive Turnover generation in the Planning and Pricing department of ONE.Aftersales. **Duties include** - Support to Planning and Pricing Department -...

  • Group Talent and Resourcing Manager

    1 month ago

    Sandton, South Africa Tsebo Group Full time

    **About Us**: Are you a dynamic and experienced Talent Acquisition Leader with a passion for driving strategic talent initiatives across a multinational organization? Tsebo Solutions Group is seeking a **Group Talent and Resourcing Manager** to join our team and shape the future of our talent landscape. As a leading African Integrated Workplace Management...

  • National Parts Manager

    3 weeks ago

    Sandton, South Africa JeloCorp Full time

    Job Title**National Parts Manager**JeloCorp is seeking a seasoned professional to oversee the daily operations of the Aftersales Parts department. As the National Parts Manager, you will be responsible for ensuring the timely delivery of parts to dealerships while maintaining optimal inventory levels.Forecast and order parts to meet operational...

  • Group Creditors Manager

    2 months ago

    Sandton, South Africa Clinix Health Group (Pty) Ltd Full time

    **Job Summary**: To take overall responsibility for the Group Creditors function encompassing the capturing of invoices, the preparation of supplier reconciliations, the full banking process and continuous communication. **Minimum Requirements**: - Grade 12 - Diploma / Degree in Finance - 3-5 years’ experience as a Creditor’s Manager - Private...

  • Group Patients Services Manager

    1 day ago

    Sandton, South Africa Clinix Health Group (Pty) Ltd Full time

    To take responsibility for overseeing the revenue cycle value chain from a Group perspective which includes identifying improvement opportunities to optimise billing to maximise revenue. This includes the reduction of the Groups financial risk by ensuring compliance to Group policies and procedures including contractual arrangements with Medical Schemes/...

  • Group Talent and Resourcing Manager

    1 month ago

    Sandton, South Africa Tsebo Group Full time

    Are you a dynamic and experienced Talent Acquisition Leader with a passion for driving strategic talent initiatives across a multinational organization? Tsebo Solutions Group is seeking a Group Talent and Resourcing Manager to join our team and shape the future of our talent landscape.As a leading African Integrated Workplace Management Solutions Provider,...

  • Catering Operations Manager

    1 month ago

    Sandton, South Africa Tsebo Group Full time

    Job SummaryWe are seeking a skilled Catering Operations Manager to oversee the day-to-day management of our catering services. The successful candidate will be responsible for maintaining high-quality standards, managing client relations, and ensuring site operations are conducted within budgeted costings and growth targets.About UsTsebo Solutions Group is a...