Group AfterSales Field Operations Manager

4 months ago

Sandton, South Africa Profile Personnel Full time

Group Aftersales Field Operations Manager

The future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is the epitome of mobility- not only today, but also tomorrow. Become part of it and help develop new solutions with your curiosity and ideas. You can expect a diverse team that supports you and with whom you can grow together and develop your potential.

Applications are invited from suitably qualified & experienced candidates to fill Group Aftersales Field Operations Manager position in the Group Aftersales Department – NSO Sandton

Brief Role Description

The successful candidate will manage the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil & tyres, motor body repairs and converters. By interfacing the Group Parts Division with the dealer network, through both fields consultation and the activities in the Dealer Support Centre, we strive to create the best motor dealer franchise parts departments that support the highest levels of customer satisfaction within the South African and Sub-Sahara Region.

Possible Tasks within this Role

  • Determine and set achievable sales Target, through external/internal research and dealer consultation to optimize genuine parts.
  • Manage Company Group Africa and the dealer organization achieves sales results above budget.
  • Develop/ co-ordinate all annual incentives trips for both PARTS and SERVICE Department.
  • Manage field force and Dealers to desired objectives.
  • Provide an avenue for consultation and Dealer interfacing by means of feedback from mystery shopping and franchise standards audits via Regional Parts Managers and Dealer Support Centre to handle questions varying from day-to-day operational issues to “how do I run my parts department.”
  • Co-ordinate / control all Dealer meetings including sub-committees, roadshows, launch events and individual groups by offering accurate feedback and information relating to current and strategic issues.
  • Monitor and support all Service/Parts Dealer Training, including consultation and appointment of all Service/Parts Managers, ensuring the right, qualified staff are always at the forefront of our business.
  • Conduct follow-up meetings by calling upon Dealers not achieving agreed results to discuss reasons and actions to reverse the current trends and subsequently monitoring these actions to ensure new results are maintained.
  • Facilitate Customer (Dealer) Survey feedback and construct Action Plans to address gaps. Communicate Strategy / Action Plan to network.
  • Manage the operation of the department efficiently to ensure achievement of all objectives, adherence to overhead budget, staff training and development, set by the Division Head including For Motion targets.
  • Developing strategies to improve Homogenous Part Groups sales performance and action plans to counter deteriorating performance.
  • Fostering relationships with Senior Stakeholders in the Insurance industry to give the create leads and obtain market share for the Save a Car Program and increase sale potential for Group Parts

Qualification requirements

  • Degree in Sales & Marketing Management

Experience needed

  • 5-8 years post graduate management experience/ specialist position in Sales and Marketing area

Essentials

  • Good understanding of financial measures and principles/ Dealer Network (all Brands preferable).
  • Experience/understanding of advertising business.
  • Forecasting and Target setting experience
  • Must be computer literate in QMF and MS Office.
  • Detailed knowledge of SAP is a mandatory requirement.
  • Must have excellent negotiation skills

Added advantage

  • Experience/understanding of Aftersales environment
  • Group Parts Broad business exposure

Please forward CV and ALL supporting documentation to,

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