Client Partner

1 month ago

Sandton, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled Client Partner to join our team. As a Client Partner, you will be responsible for building commercial solutions for managed services and design deals that meet our client's needs and ensure win/win solutions for both our clients and our business.

Key Responsibilities
  • Generate demand by assisting clients to identify and qualify current needs and effectively articulate how NTT can add value through its services and solutions offerings.
  • Build deep & long-term relationships with key client leaders in a Managed Services opportunity and execute a competitive win strategy through understanding the client's business requirements and competitive landscape.
  • Build commercial solutions for Managed Services solutions and design deals that meet client's needs and ensure win/win solutions for both client and NTT.
  • Drives overall MS sales engagement, commercial modelling & negotiate contractual terms, mitigate risk/obstacles and move the proposal to close.
  • Manage a pipeline of opportunities and create and document a shared strategy to meet sales target (e.g., a net new customer pursuit plan to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals).
  • Ensure data accuracy and alignment to regional TPS reporting standards for CP assigned deals within the pipeline reporting tool.
  • Lead the negotiation of deals with clients and lead the internal account management team to enable conclusion of the deal.
  • Promote complex and integrated solutions and services (i.e., Managed Services) to drive new contracts within assigned accounts in segments 1,2 and 3.
  • Contribute to the knowledge base of NTT's solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients.
  • Engage and co-ordinate with the partner/vendor community to drive select deals through vendor-based on predefined vendor role for the segment.
  • Create and maintain critical relationships with internal team members to help guide opportunities to appropriate resources and win support for key client initiatives.
Requirements
  • Academic qualifications and certifications:
  • Degree in Technical or Sales field (preferred, but not essential) or relevant experience equivalent to a degree
  • Negotiation Skills (example Scotworks)
  • Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training (or latest equivalent)
  • Experience required:
  • Solid experience in a large IT organisation
  • Solid sales experience with global, regional and/or large accounts with an application focus
  • Solid consultative selling experience
  • Industry knowledge at a specialist level regarding Applications and how to consult across C+ level and above with Applications solutions
  • Exposure to Managed Services and a detailed understanding of MS or ES approach to business
  • A good understanding of the vast range of IT operations and NTT service offerings
  • Thorough experience in NTT products and understanding of industry best practices
  • Demonstrated sales, client engagement and business development experience with requisite understanding of relevant markets and market penetration strategies

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