Client Onboarding Specialist

7 days ago

Sandton, South Africa HR Studio Full time

We're looking for a skilled Client Onboarding Specialist to join our team at HR Studio.

Key Responsibilities:

  • Client Service Management: Set expectations and deliver service for a portfolio of clients who are onboarding, offboarding, or making changes to their healthcare benefits.
  • Requirements Gathering: Collect and document requirements for each client's plan design.
  • Project Planning: Develop work plans, schedule estimates, resource allocation plans, and implementation priorities.
  • Progress Tracking: Monitor progress, communicate project status regularly, and identify and resolve issues related to implementation.
  • Implementation Management: Ensure timely, factual, and quality tracking, analysis, reporting, and communication throughout the implementation process.
  • Expectation Management: Proactively manage plan expectations and commitments by partnering with all project stakeholders.
  • Account Management Collaboration: Work with Account Management to track, document, and close items according to the communicated plan and client specifications.
  • Business Partner Engagement: Collaborate closely with key business partners throughout the project lifecycle.
  • Testing Support: Support and monitor testing activities during client engagements, including system configuration testing and troubleshooting.
  • Challenge Resolution: Provide feedback on implementation challenges, identify potential delays, and escalate issues as needed.
  • Documentation Maintenance: Maintain comprehensive documentation of all client and project-related activities, requirements, and status updates.
  • Adherence to Project Plans: Follow the project plan for onboarding and offboarding, assisting clients with deliverables at each step to ensure adherence to the timeline.
  • Material Updates: Update and maintain materials for client use to support effective utilization of the platform.
  • Client Support: Offer support to clients during and after the implementation process.
  • Post-Implementation Analysis: Analyze each completed implementation to update the project plan, review opportunities for improvement, and provide feedback to the team and business partners.

Requirements:

  • Maturity
  • Bachelor's degree or equivalent experience preferred
  • 2+ years of experience implementing software products for clients, in a healthcare environment
  • Experience with benefit administration platforms such as Javelina preferred
  • Advanced knowledge of and experience in project management and/or benefits administration highly desired.
  • Ability to work through the year-end holiday season as needed to address client go-live issues and support implementations.
  • Proficiency in Microsoft Office
  • Ability to maintain confidentiality and exercise discretion with sensitive information.

Working Hours: 2pm - 11pm

  • Client Onboarding Specialist

    2 months ago

    Sandton, South Africa HR Studio Full time

    About the RoleWe are seeking a highly skilled Client Onboarding Specialist to join our team at HR Studio. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesClient Service Management: Set clear expectations and deliver exceptional service to a portfolio of...

  • Onboarding Specialist

    2 weeks ago

    Sandton, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled Onboarding Specialist to join our team at FirstRand Bank Limited. As an Onboarding Specialist, you will be responsible for reviewing existing processes and suggesting innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.Key ResponsibilitiesMonitor customer feedback...

  • Client Onboarding Specialist

    3 weeks ago

    Sandton, South Africa HR Studio Full time

    Job Title: Client Onboarding ConsultantWe're seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio. As a key member of our implementation team, you will be responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new clients. Your primary focus will be on delivering exceptional client...

  • Client Onboarding Specialist

    1 month ago

    Sandton, South Africa HR Studio Ltd Full time

    Job Title: Client Onboarding ConsultantWe are seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio Ltd. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key Responsibilities:Client Service Management: Set clear expectations and deliver exceptional...

  • Client Onboarding Specialist

    4 weeks ago

    Sandton, South Africa HR Studio Ltd Full time

    Job Title: Client Onboarding ConsultantWe are seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio Ltd. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key Responsibilities:Client Service Management: Set clear expectations and deliver exceptional...

  • Client Onboarding Specialist

    4 days ago

    Sandton, South Africa HR Studio Ltd Full time

    Job DescriptionWe are seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio Ltd.The ideal candidate will have experience in process improvement, change management, and achieving overall operational excellence. They will be responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new...

  • Client Onboarding Specialist

    4 weeks ago

    Sandton, South Africa HR Studio Full time

    About the RoleWe're seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio. As a key member of our implementation team, you will be responsible for delivering exceptional client service and ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesClient Service Management: Set clear expectations and deliver...

  • Client Onboarding Specialist

    2 weeks ago

    Sandton, South Africa HR Studio Full time

    About the RoleWe're seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesClient Service Management: Set clear expectations and deliver exceptional service to a portfolio of...

  • Client Onboarding Specialist

    1 month ago

    Sandton, South Africa HR Studio Full time

    Job Title: Client Onboarding ConsultantWe're seeking a highly skilled Client Onboarding Consultant to join our team at HR Studio. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key Responsibilities:Client Service Management: Develop and maintain strong relationships with...

  • Client Onboarding Implementation Specialist

    2 days ago

    Sandton, South Africa HR Studio Ltd Full time

    Job DescriptionWe are seeking an experienced Client Onboarding Consultant to join our team at HR Studio Ltd.About the RoleThe successful candidate will be responsible for ensuring a smooth onboarding experience for our clients, including software configuration, training, and troubleshooting.Key ResponsibilitiesClient Service Management: Set expectations and...

  • Onboarding Expert

    2 days ago

    Sandton, South Africa FirstRand Bank Limited Full time

    Job SummaryWe are seeking an experienced Onboarding Specialist to join our team at FirstRand Bank Limited. The successful candidate will be responsible for ensuring a smooth client onboarding experience, from initial application to account opening, while maintaining the highest level of compliance and accuracy.Key ResponsibilitiesClient Onboarding:...

  • Client Onboarding Consultant

    3 weeks ago

    Sandton, South Africa HR Studio (Pty) Ltd Full time

    We’re looking for… An Client Onboarding Consultant that will be responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new clients. You will perform pre, during, and post-implementation support, training, and development of knowledge transfer materials for customers as well as drive and maintain the...

  • Client Onboarding Consultant

    3 months ago

    Sandton, South Africa HR Studio Full time

    We're looking for… An Client Onboarding Consultant that will be responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new clients. You will perform pre, during, and post-implementation support, training, and development of knowledge transfer materials for customers as well as drive and maintain the...

  • Onboarding Specialist

    3 days ago

    Sandton, South Africa FirstRand Bank Limited Full time

    Description Hello Future Onboarding Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now,...

  • Client Onboarding Consultant

    5 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Healthcare Onboarding Specialist

    1 day ago

    Sandton, South Africa HR Studio Full time

    Job SummaryWe are seeking an exceptional Client Onboarding Consultant to join our team at HR Studio. The ideal candidate will possess a strong background in project management and benefits administration, with experience in implementing software products for clients in the healthcare industry.ResponsibilitiesClient Service Management: Set expectations and...

  • Client Integration Specialist

    2 months ago

    Sandton, South Africa HR Studio Full time

    About the Position... We are seeking a Client Integration Specialist who will play a crucial role in the onboarding and offboarding processes, software setup, training, and troubleshooting for our clients. This position involves providing support before, during, and after implementation, developing training materials, and ensuring adherence to the...

  • Client Success Specialist

    2 months ago

    Sandton, South Africa HR Studio Full time

    Position Overview: We are seeking a dedicated Client Onboarding Consultant who will play a crucial role in the onboarding and offboarding processes, software setup, training, and issue resolution for our clients. This position involves providing comprehensive support before, during, and after implementation, as well as creating knowledge transfer materials...

  • Client Maintenance Administrator

    5 months ago

    Sandton, South Africa Momentum Securities Full time

    **Introduction** - Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full...

  • Client Group Solutions Manager

    2 weeks ago

    Sandton, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled Client Group Solutions Manager to join our team at FirstRand Bank Limited. As a key member of our team, you will be responsible for enabling business to identify opportunities to expand existing business or generate new business through interacting with clients.Key ResponsibilitiesEnable business to identify...