Call Centre Team Member

7 days ago


Midrand, Gauteng, South Africa Defy Appliances Full time

Defy Appliances is looking for a highly skilled Service Advisor Professional to join our team in Midrand. The successful candidate will be responsible for providing exceptional customer service, resolving complex issues, and meeting key performance targets.

Responsibilities:

  • Providing technical support to customers via telephone and written communication
  • Resolving customer education calls by delivering expert product knowledge
  • Ensuring daily service targets are met, including KPIs
  • Effective management of CONTACT and Sales Force systems
  • Enhancing customer satisfaction through consistent quality service
  • Reporting on all outstanding calls and issues
  • Collaborating with colleagues to resolve customer queries

Requirements:

  • Matric qualification
  • At least 1 year call centre experience
  • Strong communication and interpersonal skills
  • Proficient in English language


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