Telephony Support Specialist

22 hours ago


Midrand, Gauteng, South Africa Defy Appliances Full time

Defy Appliances seeks a talented Service Advisor to join our team in Midrand. The ideal candidate will possess excellent communication skills, technical knowledge, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Providing technical support to customers via telephone and written communication
  • Resolving customer education calls by delivering expert product knowledge
  • Ensuring daily service targets are met, including KPIs
  • Effective management of CONTACT and Sales Force systems
  • Enhancing customer satisfaction through consistent quality service
  • Reporting on all outstanding calls and issues
  • Collaborating with colleagues to resolve customer queries

Requirements:

  • Matric qualification
  • At least 1 year call centre experience
  • Strong communication and interpersonal skills
  • Proficient in English language


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