Current jobs related to Contact Centre Agent Level 2 - Midrand, Gauteng - Fidelity Services Group

  • Level 2 Apprentice

    3 weeks ago

    Midrand, Gauteng, South Africa Gap Consulting Full time

    Minimum Requirements:Must have completed Level 1 Motor Mechanics within the Automotive IndustryDealership experience will be an advantageRelevant Qualifications will be an advantage e.g N1 - N6 Mechanical Engineering Studies | N1-N6 Engineering Studies | N1-N3 Motor Trade TheoryMust have a valid Drivers LicenseMust be able to provide contactable...

  • Level 2 Apprentice

    2 weeks ago

    Midrand, Gauteng, South Africa Gap Consulting Full time

    Minimum Requirements:Must have completed Level 1 Motor Mechanics within the Automotive IndustryDealership experience will be an advantageRelevant Qualifications will be an advantage e.g N1 - N6 Mechanical Engineering Studies | N1-N6 Engineering Studies | N1-N3 Motor Trade TheoryMust have a valid Drivers LicenseMust be able to provide contactable...

  • Call Centre Supervisor Midrand

    4 days ago

    Midrand, Gauteng, South Africa Globevest Placements (Pty) Ltd. Full time

    Call Centre SupervisorOur client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.Duties & ResponsibilitiesReporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide...

  • Insurance Sales Agent

    4 days ago

    Midrand, Gauteng, South Africa Altron Full time

    TitleInsurance Sales AgentJob DescriptionContacting leads received from various Insurance Partners within agreed TTT.Concluding telephonic and manual (where needed) sales contracts.Arranging for installation of the tracking device within agreed SLA's.Maintaining a conversion rate of agreed KPI target and achieving monthly fitment target as per agreed...

  • Service Desk Agent

    2 weeks ago

    Midrand, Gauteng, South Africa IOCO Full time

    Join Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

  • Service Desk Agent

    6 days ago

    Midrand, Gauteng, South Africa IOCO Full time

    Join Our Team as a Service Desk Agent – Be the Hero of IT Support Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent , you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

  • Service Desk Agent

    1 week ago

    Midrand, Gauteng, South Africa iOCO Full time

    Join Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...

  • Information Security Analyst Level 2

    2 days ago

    Midrand, Gauteng, South Africa Merafong ICT Full time

    We are looking for an experienced Information Security Analyst Level 2 to join our Merafong ICT team.About the Role:This is a key position that requires a high level of technical expertise and knowledge of security protocols.About You:You have a degree in Computer Science, Information Technology, Cybersecurity, or related qualifications.You possess relevant...

  • Technical Service Agent

    5 days ago

    Midrand, Gauteng, South Africa IOCO Full time

    Join Our Team as a Technical Service AgentWe're seeking a highly motivated Technical Service Agent to join our team. As a key point of contact for user base resolution, you'll provide technical assistance and support to ensure seamless operations.Your Key Responsibilities:Read technical manuals, confer with users, or conduct computer diagnostics to...

  • Collections Agent

    4 weeks ago

    Midrand, Gauteng, South Africa Tower Group Full time

    :Contract Renewal:To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when dueTo assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.• To minimise bad debt• To follow...

  • Collections Agent

    1 week ago

    Midrand, Gauteng, South Africa Tower Group Full time

    :Contract Renewal:To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when dueTo assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.• To minimise bad debt• To follow...

  • Call Centre Service Advisor

    1 day ago

    Midrand, Gauteng, South Africa Defy Appliances Full time

    We are currently on a search for a call centre service advisor to join the largest manufacturer and distributor of major appliances company in Southern Africa, to be based in Midrand. In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.KEY RESPONSIBILITIES:Liaising...

  • Service Desk Agent Fixed Term Contract

    1 day ago

    Midrand, Gauteng, South Africa Cocre8 Full time

    The Service Desk Agent is responsible for providing efficient and professional IT support to end-users, acting as the first point of contact for all technical inquiries and issues. This role involves diagnosing and resolving incidents, managing service requests, and ensuring that incidents are accurately logged, categorized, and prioritized.The candidate...

  • Security Operations Center Analyst Level 2

    6 days ago

    Midrand, Gauteng, South Africa Merafong ICT Full time

    Security Operations Center Analyst Level 2Job ResponsibilitiesIncident Response and ManagementIncident Triage: Assessing incoming security alerts and determining the appropriate response based on the severity and nature of the threat. This includes prioritizing incidents that require immediate attention.Investigation: Conducting in-depth analysis of...

  • Customer Service Agent for Flight Reservations

    12 hours ago

    Midrand, Gauteng, South Africa Tanqeeb Full time

    We are currently recruiting for a Reservations and Ticketing Agent to join our team at Tanqeeb. In this role, you will be responsible for providing a high level of customer service, handling customer inquiries, and making reservations for passengers.The key responsibilities of this position include:Providing exceptional customer service and resolving...

  • Service Desk Agent I

    4 days ago

    Midrand, Gauteng, South Africa iOCO Full time

    We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.What You'll Do:Excellent customer...

  • National Marketing Agent

    4 weeks ago

    Midrand, Gauteng, South Africa Midvaal Recruitment Full time

    My client is looking at employing a National Marketing Agent to be based at the head office in Midrand.Requirements are:Will be responsible for all On-Line Marketing for all the companies in the group on platforms such as Facebook, Instagram, WhatsApp, Twitter, Web Site(s), email, etc.Will be responsible to co-ordinate all marketing and sales staff on a...

  • National Marketing Agent

    1 week ago

    Midrand, Gauteng, South Africa Midvaal Recruitment Full time

    My client is looking at employing a National Marketing Agent to be based at the head office in Midrand.Requirements are:Will be responsible for all On-Line Marketing for all the companies in the group on platforms such as Facebook, Instagram, WhatsApp, Twitter, Web Site(s), email, etc.Will be responsible to co-ordinate all marketing and sales staff on a...

  • Customer Service Team Lead

    4 days ago

    Midrand, Gauteng, South Africa Globevest Placements (Pty) Ltd. Full time

    Job DescriptionGlobevest Placements (Pty) Ltd. is seeking a highly skilled Customer Service Team Lead to join their team.About the RoleThe successful candidate will be responsible for the effective management of the Call Centre team, ensuring exceptional service support to customers and sales teams.Main Responsibilities:Sourcing, developing, and supporting...

  • Insurance Sales Executive

    4 days ago

    Midrand, Gauteng, South Africa Altron Full time

    About the RoleAs a Sales Agent at Altron, you will play a vital role in growing our business by contacting leads and closing sales contracts.Your ResponsibilitiesContact new leads and follow up on existing ones to meet monthly contracting targets.Negotiate and conclude sales contracts with clients.Work closely with the planning team to arrange for...

Contact Centre Agent Level 2

2 weeks ago

Midrand, Gauteng, South Africa Fidelity Services Group Full time
About the Role

We are seeking a dedicated Contact Centre Agent Level 2 to join our team at Fidelity Services Group.

In this role, you will be responsible for handling customer inquiries, resolving issues, and promoting products/services to existing and potential customers.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and face-to-face interactions.
  • Resolve customer complaints in a timely and professional manner.
  • Upsell and cross-sell products/services to customers.

Requirements:

  • High school diploma or equivalent.
  • Minimum 2 years of customer service experience.

What We Offer:

  • A fast-paced and dynamic work environment.
  • Ongoing training and development opportunities.