Hotel Operations Manager

2 weeks ago


Durban South Coast, South Africa First Group Management Ltd Full time
Company Overview

First Group Management Ltd is a leading hospitality management company with a reputation for excellence in the resort industry.

Salary & Benefits

The estimated annual salary for this position is R550,000 - R650,000, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings, and paid time off.

Job Description

We are seeking an experienced Hotel Operations Manager to join our team at Club Hacienda, a beautiful Resort situated in Margate KZN South Coast. The successful candidate will be responsible for assisting the General Manager in day-to-day operations, ensuring compliance with safety codes and regulations, and managing staff performance.

Key Responsibilities:

  • Assisting the General Manager in overseeing the day-to-day operations of the resort
  • Ensuring compliance with all relevant safety codes, regulations, and industry standards
  • Conducting regular inspections to identify needs, safety concerns, and opportunities for improvement
  • Assigning duties to Heads of Department (HODs) and observing performance to ensure adherence to resort policies and operating procedures
  • All duties associated with the management and control of the resort's assets
  • The management of staff performance and contract personnel employed at the property
  • Monitoring guest feedback on social media and online review platforms
  • Initiating internal audits and implementing continuous improvement strategies
  • Receiving and resolving guest complaints and queries
  • Ensuring that all staff and contract personnel are properly trained and fully conversant with their duties
  • The implementation and management of guest services, entertainment programs, and other facilities to established standards
  • The implementation of systems, facilities, and structures as determined by the employer
  • The management and reporting on areas as determined by the employer's policy and procedures

Competencies Required:

  • Strong Managerial Skills
  • Excellent communication skills (verbal and written)
  • Strong Project Management skills
  • Decision making and problem solving
  • Strong financial acumen and administration skills


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