Night Auditor
5 months ago
Greet guests upon arrival, check-in and provide guests with any information they need to enjoy their stay. Check-out early departure guests
- Verify posted entries to guest and non-guest accounts
- Resolve room status and rate discrepancies
- Review guest credit transactions against established limits
- Generate operational and managerial reports as and when needed
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Schedule guest wake-up calls and reservations for the following day
- Answer phones and place reservations
- Maintains hotel policy on credit/lost and found hotel guest’s properties.
Qualifications for Night Auditor
- 2+ years' experience as a Night Auditor
- Valid code 10 Driver’s license
- Should possess basic computer skills and previous experience in using hotel management software, telephone, switchboard, etc.
- Strong eye for detail
- Good problem-solving skills
- Ability to multitask
- Strong written and verbal communication skills
- Exceptional customer service skills
**Job Types**: Full-time, Permanent
Pay: R15 000,00 - R16 500,00 per month
**Experience**:
- Night Auditor: 2 years (required)
License/Certification:
- Code 8 Driver's license (required)
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