Hotel Manager

3 months ago


South African National Tuberculosis Settlement, South Africa Aqua Splash Full time

Summary of Position: This position manages the day-to-day operations of the Front Desk, Housekeeping, and Guest Services. The Hotel Manager creates and implements policies and procedures that will establish the hotel as a memorable one for the guest. This position is primarily responsible for management of hotel and inventory room; for maximizing hotel occupancy and profit through rate optimization, support and communicate sales and marketing efforts, and quality guest service. The position has managerial authority and decision-making discretion with respect to training and reviewing staff performance; and creating performance goals and incentives. The Hotel Manager will develop quarterly departmental goals, with the GM, and will guide the staff to ensure action plans are implemented to achieve them. The Hotel Manager must set the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.

Essential Functions:
1. Primarily accountable for administration of hotel operations and the implementation of service standards to maximize guest and employee satisfaction in accordance with company policy.

2. Directly responsible for rate and room inventory management across all hotel systems

3. Direct hotel staff in enforcing and maintaining existing process and procedures to ensure operational compliance.

4. Perform the responsibility of all hotel job descriptions if required.

**Job Types**: Full-time, Permanent

Pay: From R500 000,00 per month


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