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Technical Service Delivery Manager

1 week ago

Durban, KwaZulu-Natal, South Africa NTT Full time
Job Overview

This entry-level engineering role is responsible for providing managed services to clients, ensuring their IT infrastructure and systems remain operational.

The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low-complexity incidents and service requests across multiple technology domains.

Key Responsibilities
  • Monitor client infrastructure and solutions.
  • Identify problems and errors prior to or when they occur.
  • Investigate first-line incidents assigned and identify root causes.