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Service Delivery Specialist

1 week ago

Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time
About the Role

This Service Delivery Specialist position is responsible for providing support to the provincial office's operations and ensuring that services are delivered effectively to stakeholders.

Key Tasks
  • Database Management: Maintain and regularly update a database of all accredited providers in the province.
  • Reporting: Compile reports within the set standards and timeframes and submit them to the provincial office and head office.
  • Communication: Distribute information on critical and scarce skills to all member SDFs in the Province and report on these interventions.
  • Stakeholder Liaison: Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office.
Responsibilities
  • Implementation of Outreach Programmes: Coordinate the implementation of outreach programmes in the province.
  • Training and Education: Assist in the training and education of stakeholders.
  • Monitoring Processes: Assist Head Office staff when conducting monitoring processes.
Requirements
  • National Senior Certificate, at a minimum NQF 4.
  • Diploma (NQF 6) in Public Administration, Business Management, or equivalent qualification.
  • Minimum 2 years' experience in a coordination/liaison position.
  • In-depth knowledge of skills development legislation, policy, and frameworks.