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Service Delivery Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Bestmed Medical Scheme Full time
About the Role

We are seeking a highly motivated and results-driven individual to join our team as a Regional Service Consultant. In this role, you will be responsible for coordinating the functions and logistics of our regional office, ensuring seamless execution of processes and procedures.

As a key member of our team, you will:

  1. Provide exceptional service delivery to members, advisors, providers, and suppliers through effective query resolution and quality assurance practices.
  2. Coordinate logistics, procurement, and other responsibilities related to regional office facilities, ensuring efficiency and effectiveness.

Responsibilities and Accountabilities:

  • Responsible for all purchases and other logistic arrangements
  • Providing assistance with member engagements and tempo activations

Requirements:

  • Grade 12 with Mathematics or Maths Literacy (Mathematics on a symbol E or higher. Maths Literacy on a symbol C or higher)

Experience:

  • Minimum 3 years of experience in a customer service-oriented environment within a Medical Scheme