Customer Support Associate

3 weeks ago


Centurion, Gauteng, South Africa Talent Evolution Ltd Full time

The Control Tower department at Talent Evolution Ltd is seeking a German speaking Customer Support Associate to handle customer enquiries from European clients.

Responsibilities include:

  • Handling customer enquiries over the phone, via TEAMS, email, and in Online-meetings
  • Master data setup and maintenance in our Enterprise Asset Management System (TEAM)
  • Testing system setup before client go-live
  • Documentation of standard operation procedures (SOP) for new system functionality
  • System demonstrations and User Training with clients
  • Daily monitoring of client transactions and process discipline
  • Monitoring system Error Queues and resolving or escalating issues to clients
  • Data correction of incorrect transactions
  • Creating Reports with analysis of data for clients
  • Proactive data analysis to support client decision making
  • Actioning and managing client tickets in our Ticketing system
  • Investigating system and data queries raised by clients
  • Collaborating with our IT Development department

Requirements:

  • Relevant tertiary qualification
  • Practical experience with ERP or WMS or tracking systems (an advantage)
  • Good analytical skills for data interpretation
  • Good computer skills (MS Office, Teams, Outlook)
  • Strong Excel skills (Pivot Tables, filtering options, reporting)
  • Language skills: English and German required, 2-3 years relevant work experience


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