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Retail Operations Manager

2 months ago

Pretoria, Gauteng, South Africa Mambo's Storage & Home Full time
About the Role

Mambo's Storage & Home is seeking a highly skilled and motivated Assistant Store Manager to join our team. As a key member of our retail operations team, you will play a critical role in driving sales growth, improving customer satisfaction, and maintaining a positive store environment.

Key Responsibilities
  • Leadership and Team Management: Lead and develop a high-performing team of Cashiers and Shop Assistants, providing coaching, training, and feedback to ensure excellent customer service and sales performance.
  • Operations and Administration: Manage store operations, including scheduling, time-off, and payroll for all team members, as well as oversee stock management and administrative processes.
  • Customer Service: Provide exceptional customer service, embodying Mambo's values and brand philosophy, and ensuring a consistently wonderful customer experience.
  • Problem-Solving and Communication: Act as the in-store troubleshooting expert, resolving issues and communicating effectively with team members and customers.
Requirements
  • Experience: 2+ years in a management role at a customer-focused, operationally excellent retailer.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Personal Qualities: Exceptionally organized, proactive, and flexible, with a passion for retail and customer service.
What We Offer

Mambo's Storage & Home offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about retail and customer service, we encourage you to apply for this exciting opportunity.